Customer Service Representative

CCS Medical Lakewood , CO 80226

Posted 7 months ago


More than a career - a chance to make a difference in people's lives!

When you have the power to make a difference in the health and well-being of others, every day is extraordinary.

Are you customer driven?

You will thrive in a fast-paced and dynamic environment where it's all about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time, you are a match for CCS Medical! If you relate well to all kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues, then... this is the career for you!


As a Customer Service Representative, you'll be responsible for ensuring all necessary medical documents and patient accounts are consistent and complete. Specifically responsible for obtaining and maintaining a detailed Physician's Written Order (PWO) documents for new and existing patients. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

What You'll Be Doing.....

  • Maintains Denver location in accordance with company standards, accreditation and licensure requirements, and all applicable regulations

  • Obtains, reviews and maintains DWO documents for new and existing patients

  • Validates all signed DWO's match supplied orders including quantity, products, items and physician information

  • Logs DWO's into Billing system in a timely manner to allow for order reimbursement

  • Maintains tracking mechanism for unique referral sources on the referral's sources preferred process on providing signed DWO's

  • Provides clinic coverage for unavailable MSLs, as needed (i.e. PTO coverage)

  • Manages the order cycle process and maintains all original documentation in an organized manner

  • Frequent contact with referral sources personnel such as nurses, physicians and sales department

  • Receives inbound call from physician offices, patients and sales team and transfers calls as appropriate

  • Reviews incoming orders from Intellicure and Wound Expert EHR systems, routing to appropriate AE/MSL staff for order fulfillment

  • Escalates recurring problem accounts or physician groups or other trends to the management appropriately and in a timely manner to reduce reimbursement issues

  • Prepares and analyzes reports as requested

  • Maintains a high degree of confidentiality at all times due to access to sensitive information

  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

  • Abides by all regulations, policies, procedures and standards

What WE Bring to the Table.....

We offer a wide variety of insurance benefits after 60 days of employment (medical, dental, vision, short and long-term disability and life) with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan with a generous company match and vesting schedule, financial planning, competitive salary, and an EAP-Employee Assistance Plan.


What YOU Bring to the Table.....

  • High School diploma and one year medical record or documentation related experience or equivalent combination of education and experience

  • One year of customer service experience required

  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

  • Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission

  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential

  • Accurately performs data entry and pays close attention to detail

CCS Medical is an Equal Opportunity Employer /Veterans/Disabled

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Customer Service Representative

CCS Medical