Customer Service Representative

Cascades Waterford , NY 12188

Posted 3 weeks ago

CASCADES

Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in close to 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.

CASCADES CS+ INC.

Backed by more than 50 years of experience in industrial operations within Cascades, Cascades CS+ offers a unique array of project management and engineering services to the various Cascades units, as well as to other businesses. Its wide range of expertise allows it to offer advisory services for optimizing products and processes, managing and delivering projects, supporting energy efficiency, and refurbishing used equipment.

Your challenge!

Job Responsibilities

Business Objectives Alignment

Support his manager in fulfilling the mandates of his department so as to attain business objectives

Operational Excellence

Apply procedures and standards regarding customer service

Document his client files according to established processes and comply with business rules regarding customer service

Follow up on activities carried out with business partners and clients

Ensure product availability

Take action and escalate problematic situations when necessary

Human Resources

Take the initiative to develop his or her skills

Health & Safety

Comply with the safe work standards in effect

Promote sound occupational health and safety management

Corporate Responsibility and Governance

Carry out activities in an ethical manner and respect Cascades' culture

Make sure projects comply with the standards, regulations and procedures in effect

Client Focused and Innovation

Build and maintain professional relationships with his clients and business partners

Participate in his team's continuous improvement and innovation initiatives

Additional responsibilities

Core competencies defined for this job

Action-based focus

Active listening

Autonomy

Client-focus

Flexibility and ability to adapt

Rigour

Education

Desired experience

Technical competencies

Additional information


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Customer Service Representative

Cascades