Customer Service Representative

Carvana Atlanta , GA 30301

Posted 3 weeks ago

Customer Resolution Advocate

LOOK NO FURTHER! If you are passionate about helping people we have the job for you.

Carvana Customer Service Representatives will receive a competitive wage of $18.00/hour and a comprehensive benefits package listed below :

  • 401K with company match

  • Vacation accrual and a paid day off for your birthday

  • A multitude of perks including student loan payment program, discounts on vehicles, benefits for your pets, and much more

  • A great wellness program to keep you healthy and happy, both physically and mentally

  • Access to growth and development opportunities to expand your skillset and CAREER!

  • A seat at one of the fastest-growing companies in the country, disrupting a trillion-dollar industry

Must live or be relocating within the Atlanta, Georgia metropolitan area

Work Location:

236 Perimeter Center Pkwy NE Building 1 Dunwoody, GA 30346

About the team and position

As a Customer Service Representative you will report to a Customer Service Lead. You will be responsible for educating customers on who we are, what we do, and why Carvana is a better way to buy a car. You'll spend the majority of your day on the phone assisting customers at various stages of their car-buying journey. A Customer Service Representative is the customer's biggest champion and makes car-buying simple and seamless.

What you'll be doing as a Customer Service Representative

  • Be the voice of Carvana. You will interact with customers on the phone, receiving inbound calls, and also making outbound calls.

  • Building relationships with our customers and advocating for them throughout the purchasing process.

  • Asking questions, understanding the customers' needs and priorities, and problem-solving.

  • Be a champion for the customer, trouble-shooting issues, providing clarity and empathetic resolution.

  • Be high energy and forward-thinking. We like fast learners that take ownership in their role!

  • Anticipating issues, leaning into problems, and resolving them quickly.

  • Multitasking and prioritizing with the swiftness of a ninja.

  • Embracing new challenges every day. Being adaptable and flexible is critical!

  • You will not leave your personality at home. We thrive by building a team with unique perspectives. Our strength is in our diversity of opinions.

  • Zagging forward by identifying how we can improve and streamline our customer support processes.

What you need to be successful as a Customer Service Representative.

  • Ability to navigate Windows-based and web browser applications

  • You will encounter a variety of conversations. We will provide progressive training programs to ensure that you are comfortable with each type.

  • Helping resolve customer account issues; title and registration, repairs needed after vehicle delivery, and financing inquiries

  • Partner with internal teams such as the Resolution department, Titles/Registration, Financial Operations, and other key Carvana departments.

What we require

  • HS Diploma/GED equivalent required

  • Strong learning agility; the ability and willingness to learn new things and then apply that learning to perform successfully in the role

  • Have a sense of humor. Kind of serious about this one

  • Display critical thinking and ability to make appropriate judgment calls where needed

  • Have a passion for the work we do and the impact we are making within our industry

  • Have a heightened attention to detail, being able to anticipate the customer's needs

  • Must be able to read, write, speak, and understand English.

  • You are tech-savvy. You can[LS5] navigate multiple systems, learn new tools, and effectively troubleshoot

Would be nice to have

  • Bachelor's Degree and 1+ year of customer service experience preferred

  • Previous retail, restaurant, or hospitality experience preferred

Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours will flex up during busy months (Tax Season/Black Friday) and flex down certain times of year due to seasonality. There will be opportunities for overtime as demand goes up. Depending on volume, mandatory overtime may be required during certain times of the year. Zagging Forward is our jam and we ask a lot from our team when it comes to flexibility!

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disclaimers

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Maximus, Inc.

Posted Yesterday

VIEW JOBS 8/14/2022 12:00:00 AM 2022-11-12T00:00 <p>Job Description Summary</p><p>Job Summary</p><p>Essential Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.</p><ul><li>Respond effectively to all forms of inbound and outbound contacts.- Track and document all inquiries using the applicable systems.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Facilitate translation services for non-English speaking callers according to procedures.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.Minimum Requirements:- High School diploma or equivalent with 6 months- 2 years of experience.</li></ul><p>MAXIMUS Introduction</p><p>Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. <br><br> With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.</p><p>EEO Statement</p><p>EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. <br><br> We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. <br><br> A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.</p><p>Pay Transparency</p><p>Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. <br><br> Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.</p><br> Maximus, Inc. Atlanta GA

Customer Service Representative

Carvana