Customer Service Representative

Job Description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for Customer Service Representative at our Mt. Airy, NC manufacturing branch. This position is responsible for all aspects of order entry, setting up deliveries for our customers, and providing outstanding customer service.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. The successful candidate will be expected to communicate with our customers, Traffic Manager, Division Manager, Department Managers and loading docks, change ship dates, confirm deliveries, and service our customers with professionalism and enthusiasm.

Your additional responsibilities as Customer Service Representative will include:

• Receive phone calls, fax or email communication from customers regarding new orders, revisions, or cancellations.

• Input and verify orders, price, and shipping information within the SAP system

• Communicate with production and shipping when customer places add-on's or same-day deliveries.

• Update load schedule and provide updates to the docks.

• Change ship dates in computer/SAP database.

• Keep track of major customers' deliveries and reports.

• Take and respond to customer phone calls and proof orders.

• Assist other team members within the Customer Service Department, as needed

• Other duties as assigned by Supervisor

Skills & Requirements:

• Minimum high school diploma or equivalent

• 2+ years of related customer service experience and/or training or equivalent combination of education and experience, preferably in a manufacturing environment dealing with business-to-business interactions

• Proficiency in Microsoft Excel, Word, Outlook and Windows.

• Proficiency in mathematics, particularly percentages, fractions and measurements.

• SAP experience a major plus.

• Ability to work successfully in a team environment in proximity to co-workers and other office personnel.

• Great organization, planning, customer service, and people skills.

Hours: 8:00 AM to 5:00 PM, with a one-hour lunch break.

Salary: Commensurate with experience

No phone calls or agencies, please.