Customer Service Representative

Cardi International Bristol , PA 19007

Posted 1 week ago

Cardi International primarily distributes mens formal wear & career apparel to both stores (wholesale) and consumers (retail). Our corporate headquarters and distribution warehouse is based in Trenton, NJ. For more information regarding our wholesale division, please check out https://www.cardiinternational.com. Some of our retail consumer websites include:

blacktie.com, buy4lesstuxedo.com, littletuxedos.com, venustuxedo.com, apronwarehouse.com, housekeepinguniforms.com, uniformsinstock.com, etc.

(NOTE: To view a complete listing of Cardi International websites, please visit: https://www.buy4lesstuxedo.com/family-of-brands


JOB DESCRIPTION:

Serves customers by providing product & service information; resolving product & service problems. Responsible for processing orders in a timely manner as well as performing various clerical Customer Care duties.

The essential duties and responsibilities include, but are not limited to, the following:

  • Answer multi-line telephone system.
  • Responsible for incoming email and fax orders.
  • Provide accurate & up-to-date shipping information to customers.
  • Provide stock checks for customers.
  • Communicate by email, phone & live chat with customers
  • Perform other related duties as assigned
  • Contributes to team effort by accomplishing related results as needed
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Open customer accounts by recording account information
  • Maintains customer records by updating account information
  • Maintain multiple ecommerce websites

LETTER FROM CEO:

Although our distribution center is located in Trenton, NJ, I work primarily from my home office in Newtown, PA. It's a great setup though; don't worry ... you won't be nestled in a dingy corner or anything; there is an exceptional dedicated office with its own entrance, kitchenette & beautiful Bucks County farmland views out the windows! In fact, you'll probably be so comfortable here that you won't want to leave; however, I do have dinner with family at 5pm so you'll most likely have to head out around then ... :)

So here's the thing ... in addition to being an amazing customer service rep, I need to find someone who I really like and someone I can trust. After all, I am inviting you into my home where I have my wife and 3 wonderful kids (10, 7 & almost 5)!Looking forward to hearing from you & seeing if this is a good fit! ... :)

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma
  • College experience (preferred but not needed)
  • 2+ years corporate customer service experience
  • Excellent detail, organization and follow-through skills
  • PC literacy required and knowledge of Microsoft Office Products
  • Ability to multi-task & prioritize while working in a fast-paced environment
  • Excellent written & verbal skills required.

Benefits

  • FULL-TIME | Hours: Monday Friday (9am 5pm)
  • Salary:
    $42,000
  • Health Benefits
  • Paid Vacation & Paid Holidays
  • Company 401k
  • Free Lunch Fridays
  • Yearly Employee Evaluations
  • Start Date Tentative: Immediate Start
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Customer Service Representative

Cardi International