Customer Service Representative - Capital City Honda

Overview

Capital City Honda is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified CUSTOMER SERVICE REPRESENTATIVE to our team.

Benefits we offer:

• Health, Dental, Vision, Life, and Disability insurance

• 401(k) plan with company match

• Paid Time-Off

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional work environment, with job training and advancement opportunities

Responsibilities

• Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.

• Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.

• Supports the client advisor on product related tasks and activities.

• Fully explains vehicle features, application and benefits.

• Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.

• Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.

• Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.

• Keeps abreast of new products, features, accessories, etc., and their benefits to clients

• Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.

• Maintains high ethical standards in all actions and maintains a professional appearance at all times.

• Demonstrates passion about brand and products.

• Assist in other areas of the Sales department and performs other administrative duties, as assigned.

• Exhibit the company's core values at all times

Qualifications

• Previous retail experience a plus

• Confident in using new media (tablets, social media, etc)

• Background in product marketing helpful

• High School Diploma or equivalent

• Great attitude with a high-energy personality

• Confidence in your ability to be successful

• Outstanding communication skills both verbal and written

• Professional appearance and outstanding work ethic

• Superior customer service skills

• Ability to work well in a process-driven environment

• All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you've got the horsepower to join a fast paced environment and hit our high standards - apply today!

Group 1 Automotive is an Equal Employment Opportunity employer.

Salary range for this position is between $48,000-$72,000 annually.

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