Customer Service Representative/ Call Center Specialist - Remote USA Based Only

A Better Solution is looking for a compassionate and skilled Customer Service Representative/Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support over the phone and through various communication channels. Your responsibilities will include addressing inquiries, resolving issues, and ensuring that all clients have a positive experience while interacting with our organization. You will play a pivotal role in reinforcing our commitment to client satisfaction and be an integral part of promoting our services. If you are enthusiastic about helping others and have excellent problem-solving skills, we would love to have you on board!

Responsibilities

• Answer incoming calls and respond to client inquiries in a professional and courteous manner.
• Provide accurate information about services, policies, and procedures to clients.
• Resolve customer issues, complaints, or concerns efficiently while ensuring client satisfaction.
• Document client interactions and maintain detailed records of all communications.
• Escalate complex issues to appropriate departments as needed.
• Assist in the training of new team members to promote consistent service delivery.
• Contribute to team goals by meeting performance metrics and supporting a positive team environment.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer service or call center environments is preferred.
• Strong communication skills, both verbal and written.
• Problem-solving skills and the ability to handle challenging situations with professionalism.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Empathetic approach towards clients with a strong desire to provide excellent service.
• Flexibility to work various shifts as required by the business.
• Authorized to work in the USA