Customer Service Representative

Caliber Collision Forest Park , GA 30297

Posted 2 months ago

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.

Job Summary

Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center

Essential Job Duties

  • Greet all customers in a timely, friendly and professional manner

  • Answer all phone calls consistently within 3 rings. All phone messages immediately communicated to the correct recipient

  • Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)

  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers

  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person

  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments

  • Maintain DRP logbooks and Enterprise ARMS by 9am daily

  • Secure proper payments. DRP DTPS completed as required

  • Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.

  • Assist OM with reconciling invoices to payables report daily & monthly (as applicable)

  • Comply with Caliber daily receipts guidelines and procedures

  • Comply with all Caliber safety rules, guidelines and standards

  • Other duties as assigned

Skill/Requirements

  • High school diploma or GED

  • Must be at least 18 years of age

  • Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)

  • Satisfactory completion of a criminal background check

  • Ability to effectively communicate with others, oral and written

  • Ability to read and understand basics of repair instructions, written estimates and work orders

  • Organizations, multi-tasking; adapts easily to fast-paced environment

  • Personable, friendly demeanor with "World Class" customer service approach to internal and external customers

  • Maintains a well groomed, professional appearance

  • Moderate noise levels in this working environment

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Caliber Collision