Customer Service Representative - Business Service Center

Pay:

• $17.50/hr base pay + (up to) $3.17/hr monthly incentive = $20.67/hr; second shift and Saturday hours can earn even more!

Shifts available:

• 9:30am

• 6pm M-F

• 10:30am

• 7pm M-F

Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.

These roles are 100% onsite in our Earth City service center.

What you'll do

• Work with each contact to establish rapport with and gain the confidence of the caller.

• Deliver excellent customer service and strive to exceed customer expectations.

• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.

• Document details of client interaction into the system while on the phone.

• Follow security processes and procedures at all times when handling calls due to the visibility of personal data

What experience you need

• High School diploma or GED.

• 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.

• 6 months' minimum experience with email and be able to navigate with common desktop software

• 6 months call center experience preferred

What could set you apart

• Accountability

• Bravery

• Curiosity

• Collaboration

• Think and act differently

• Trust

• Ownership

• Decide-Execute-Ship