Customer Service Representative

Braman Termite and Pest Elimination, Southern New England's largest family-owned and operated pest control company, has been servicing customers for more than a century. We have an exciting opportunity for a skilled, upbeat, and dynamic individual to work with a well-established, family owned pest services company.

Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

• Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.

• Provides accurate answers to client questions.

• Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.

• Conducts routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.

• Facilitates effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.

• Interacts with others in a friendly, positive, and professional manner.

• Effectively uses communication technologies as required.

Knowledge & Skills

• Must have professional demeanor and friendly rapport.

• Exceptional phone presence.

• Must have strong work ethic

• Competency to prioritize and handle multiple tasks in a changing work environment.

• Well organized, with a high degree of accuracy and attention to detail.

• Excellent written and verbal communication skills.

• 2+ years of inside sales/call center experience required.

Working Conditions/Non negotiable

• Full time 40 hours per week

Compensation and Benefits

• Quarterly bonus-incentive program;

• 401K retirement plan;

• Health, dental, vision, short-term disability, accident and critical illness insurance;

• Company-Paid Life Insurance;

• Paid vacation, holidays, and sick time

• Employee Assistance Program

If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.