BradyCorporation is an international manufacturer and marketer of complete solutionsthat identify and protect people, products and places. Brady's productshelp customers increase safety, security, productivity and performance and includehigh-performance labels, signs, safety devices, printing systems and software.Founded in 1914, the Company has a diverse customer base in electronics,telecommunications, manufacturing, electrical, construction, medical, aerospaceand a variety of other industries. Brady is headquartered in Milwaukee,Wisconsin and as of July 31, 2017, employed approximately 6,300 people in itsworldwide businesses. Brady's fiscal 2017 sales were approximately $1.11billion. Brady stock trades on the New York Stock Exchange under the symbolBRC. More information is available on the Internet at www.bradycorp.com.
Providesnew and existing customers with the best possible service in relation tobilling inquiries, service requests, suggestions and complaints while adheringto SOX and ISO requirements to drive a best-in-class customer experience. Responsibilitiesare within the Customer Support / Operations Function as a generalist or in acombination of disciplines.
Essential Duties and Responsibilities:
Handles each customer interaction, whetherphone or email, from start to finish including customer consultation,quotation, order management, and cross-functional collaboration to ensurecomplete customer satisfaction
Through training and other learning opportunities, maintain a workingknowledge and sufficient technical knowledge for all products of the division,and major product lines for other divisions to properly advise customers
Identifies the problem and all relevant issues in straightforward situations,assesses each using standard procedures, and makes sound decisions
Develops relationships with customers and uses product and process knowledgeto provide an unrivaled customer experience
Understands and contributes to company goals, missions, and philosophies asexpressed by the customer service manager
Contributes ideas, decision-making skills and good judgment to achieveobjectives
Objectively resolves customer inquiries and complaints from multiple channelseffectively with moderate supervision
Customer Support Representative must become proficient in basic TradeCompliance and International Regulations to reduce risk of non-conformance forboth the customer and organization
Provides customers product and service information and identifies applicationsolutions to maintain revenue streams from customer relationships
Assess customer issues and identify resources and tools in order to providesolid solutions with an emphasis on minimizing customer effort
Identifies and initiates problem resolution by updating and delegatingactions to teammates or leadership and validating completion of delegatedactions for all open customer issues
Accountable to drive goals through individual metrics and a strongunderstanding of department, team, and individual goals
Initiates process improvement through collaboration with peers, inter-companydepartments, and leadership to exceed goals
Required Knowledge, Skills & Abilities:
High school diploma or equivalent.
Minimum one year of customer service or equivalent job related experience.
Strong verbal and written communication skills.
Basic computer skills and experience working with Microsoft Office (Excel and Word)
Previous experience following standard work procedures.
Ability to problem solve, apply critical thinking and analysis.
Effective time management and organizational skills.
Ability to work under pressure and to make decisions independently.
Ability to work with all levels of the organization.
Ability to multi-task.
Strong attention to detail.
Highly adaptable to a changing, fast paced environment.
Desired Knowledge, Skills & Abilities:
Associates or Bachelor's degree
Experience working with SAP
Complete insurance coverage starting on first day of employment medical, dental, vision, life
401(k) with company match
Vacation and Holiday pay
Our company is an equal opportunity/affirmativeaction employer. Applicants can learn more about the company's status as anequal opportunity employer by viewing the federal "EEO is the Law"poster at:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf