Customer Service Representative

Brady Corporation Milwaukee , WI 53201

Posted 3 weeks ago

CompanyOverview:

BradyCorporation is an international manufacturer and marketer of complete solutionsthat identify and protect people, products and places. Brady's productshelp customers increase safety, security, productivity and performance and includehigh-performance labels, signs, safety devices, printing systems and software.Founded in 1914, the Company has a diverse customer base in electronics,telecommunications, manufacturing, electrical, construction, medical, aerospaceand a variety of other industries. Brady is headquartered in Milwaukee,Wisconsin and as of July 31, 2017, employed approximately 6,300 people in itsworldwide businesses. Brady's fiscal 2017 sales were approximately $1.11billion. Brady stock trades on the New York Stock Exchange under the symbolBRC. More information is available on the Internet at www.bradycorp.com.

Position Summary:

Providesnew and existing customers with the best possible service in relation tobilling inquiries, service requests, suggestions and complaints while adheringto SOX and ISO requirements to drive a best-in-class customer experience. Responsibilitiesare within the Customer Support / Operations Function as a generalist or in acombination of disciplines.

Essential Duties and Responsibilities:

  • Handles each customer interaction, whetherphone or email, from start to finish including customer consultation,quotation, order management, and cross-functional collaboration to ensurecomplete customer satisfaction

  • Through training and other learning opportunities, maintain a workingknowledge and sufficient technical knowledge for all products of the division,and major product lines for other divisions to properly advise customers

  • Identifies the problem and all relevant issues in straightforward situations,assesses each using standard procedures, and makes sound decisions

  • Develops relationships with customers and uses product and process knowledgeto provide an unrivaled customer experience

  • Understands and contributes to company goals, missions, and philosophies asexpressed by the customer service manager

  • Contributes ideas, decision-making skills and good judgment to achieveobjectives

  • Objectively resolves customer inquiries and complaints from multiple channelseffectively with moderate supervision

  • Customer Support Representative must become proficient in basic TradeCompliance and International Regulations to reduce risk of non-conformance forboth the customer and organization

  • Provides customers product and service information and identifies applicationsolutions to maintain revenue streams from customer relationships

  • Assess customer issues and identify resources and tools in order to providesolid solutions with an emphasis on minimizing customer effort

  • Identifies and initiates problem resolution by updating and delegatingactions to teammates or leadership and validating completion of delegatedactions for all open customer issues

  • Accountable to drive goals through individual metrics and a strongunderstanding of department, team, and individual goals

  • Initiates process improvement through collaboration with peers, inter-companydepartments, and leadership to exceed goals

Required Knowledge, Skills & Abilities:

  • High school diploma or equivalent.

  • Minimum one year of customer service or equivalent job related experience.

  • Strong verbal and written communication skills.

  • Basic computer skills and experience working with Microsoft Office (Excel and Word)

  • Previous experience following standard work procedures.

  • Ability to problem solve, apply critical thinking and analysis.

  • Effective time management and organizational skills.

  • Ability to work under pressure and to make decisions independently.

  • Ability to work with all levels of the organization.

  • Ability to multi-task.

  • Strong attention to detail.

  • Highly adaptable to a changing, fast paced environment.

Desired Knowledge, Skills & Abilities:

  • Associates or Bachelor's degree

  • Experience working with SAP

Benefits:

  • Complete insurance coverage starting on first day of employment medical, dental, vision, life

  • 401(k) with company match

  • Tuition reimbursement

  • Bonus opportunity

  • Vacation and Holiday pay

Our company is an equal opportunity/affirmativeaction employer. Applicants can learn more about the company's status as anequal opportunity employer by viewing the federal "EEO is the Law"poster at:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

'109982


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