Customer Service Representative

Bootbarn, Inc. Wichita , KS 67251

Posted 1 week ago

Provide information to customers in response to inquiries about products and services. The Customer Service Representative will receive, document and resolve customer complaints. Responsible for the day-to-day processing and troubleshooting of Customer Service requests. Process timely execution of all customer service communications. The Customer Service Representative will provide support to Back Office Operations and work closely with E-Commerce Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism

  • Protect the Boot Barn brand with clear communication, upholding product knowledge

  • Work in both individual and team environments to complete projects and initiatives

  • Provide sales support and assist with other projects within the company such as marketing initiatives

  • Data entry - update orders with status information

  • Obtain and evaluate all relevant information to research discrepancies

  • Communicate and coordinate with internal departments

  • Process requests for return and exchanges of all online orders

  • Any other duties as assigned by Supervisor

ADDITIONAL RESPONSIBILITIES

  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

  • Demonstrates high level of quality work, attendance and appearance

  • Adheres to all Company Policies & Procedures and Safety Regulations

  • Adheres to local, state and federal laws

  • Performs any other duties that may be assigned by management

  • Understands and complies with all company rules and regulations

MINIMUM QUALIFICATIONS

  • Proficient in MS Office Suite Word, Excel and Outlook

  • Ability to work in a fast-paced environment and able to implement last minute requests or changes

  • Strong written and verbal communication

  • E-Commerce and retail experience highly preferred

  • Solid organizational and time management skills

  • Self-managed, positive with great attitude, capable to work under pressure at times

  • Able to work independently as well as on project teams

  • Strong analytical and fact-based decision-making skills

COMPETENCIES:

  • Adaptability

  • Attention To Detail

  • Communication

  • Decision Making

  • Initiative

  • Innovation

  • Multi-task

  • Optimistic

  • Organization

  • Professionalism

  • Results Orientated

  • Teamwork

  • Time Management

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

  • Standing, walking and squatting less than fifty percent of the work shift

  • Required to lift, move and carry up to 40 pounds

  • Ability to read, count and write to accurately complete all documentation and reports

  • Must be able to see, hear and speak in order to communicate with employees and other customers

  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

  • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity, no lifting, limited walking

Moderate: Mostly standing, walking, bending, frequent lifting

Light: Office work, some lifting, bending, stooping or kneeling, walking

Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

  • The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

  • Noise levels are considered moderate

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Customer Service Representative

Bootbarn, Inc.