Blue Nile was created in 1999 by a man in love. He wanted to propose to his significant other and had the nervous excitement we all feel for that person who is just right. But that excitement was met with frustration because of an outdated method for engagement ring shopping that only offered confusing information, limited choice, and commissioned salespeople. He knew there had to be a better way and founded Blue Nile based on a simple idea: Diamond engagement rings and fine jewelry should be fun, easy, and understandable. After all, they are meant for celebrating love.
This was a radical idea in the industry. That's how we knew it was right. More than 500,000 couples have said "yes" to a better way to buy diamond engagement rings and fine jewelry gifts. And if you want to be part of a company that's always blazed its own trail, we want to talk.
Blue Nile is a company of doers and everyone does their part to make the customer experience perfect. Far from a cog in a machine, the company's structure can make you highly visible and offers the ability to learn, try new things, and see the impact of your work regardless of level.
The Blue Nile Customer Service Representative is an individual who embraces knowledge, education and service as their core. A Customer Service Representative at Blue Nile is a person who is outgoing, passionate and thrives in an environment where we place the customer's needs above all else. Our goal in Customer Care is to enhance and grow the brand connection experience for our Blue Nile customers. Our Customer Service Reps do this through being professional, accessible, enthusiastic, and interested in a career that creates a "Jeweler for Life" relationship with Blue Nile Customers.
Placing the customer's needs above all else!
Your customers' experiences are of paramount importance
You'll do anything within your power to please your customers!
Answer incoming communication from customers (phone calls, email and live chat) to help them with:
Questions about Blue Nile products, services and policies
Processing orders for exchanges, returns, repairs, resizing, cleaning/maintenance
Resolving outstanding service issues; following up on orders in process
Proactively follow up on all work requests within Blue Nile's service level standards
Effectively resolve complex customer service challenges, finding solutions that delight customers
Understand department goals and meet defined metrics
Proactively read and take action on daily operations updates as needed. Examples can include:
Production schedule and/or delivery updates that require customer notification
Unexpected staffing changes (call-outs) that may require additional duty assignments
Revised work schedules to accommodate training and departmental/team meetings
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Maneuver effectively and efficiently through all computer systems
Maintain a record of excellent attendance, punctuality and job focus
High School diploma or GED required
Previous retail sales experience, preferably in a luxury environment (luxury fashion department store, high end travel, etc.), customer service and/or call center experience
An avid and proficient online shopper
Demonstrated exceptional Customer Service aptitude and skills
Complete focus on customer satisfaction is the foundation of your work
An understanding ofand aptitude towardproviding 'white glove' service
Excellent listening, written and verbal communication skills
Excellent organization & attention to details skills
Ability to work within deadlines in a fast paced environment
Multi-tasking is frequently required
Ability to work well with other teams and departments to make our customers happy.
We are One Team!
Technically proficient, able to use a variety of computer programs and systems, at an intermediate level. Intermediate typing skills
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Fluency in other languages is a plus
What we offer:
Medical, Dental, and Vision Healthcare Coverage, paid by employer
401(k) with Company Match
Employee Referral Bonus
Fitness Center Discount