Customer Service Representative (Bilingual/Spanish Speaking)

It's the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report.

Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. Ready to join in?

We are seeking a full-time Customer Service Representative who is bilingual in Spanish for our Revenue Cycle department. This position will be based of the corporate office located in Westchester, IL. This role will be in office until fully trained which is typically 6 months.

Once fully trained and meeting goals, the position will work on a hybrid schedule, 2 days in office and 3 days work from home. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provides customer support by responding directly to patients who need assistance via phone, email, fax or mail. Answer phone calls or emails promptly, courteously and professionally. Resolve billing or balance questions and/or issues with the patient's account while ensuring customer satisfaction.

Address upset and/or concerned patients with empathy. Use knowledge of billing and insurance claim processing to inform and assist patients with any questions or claim concerns. Forward claim concerns and corrections to the proper billing staff when needed.

Collect patient payments. Set up payment plans within policy guidelines. Process and post credit card payments, mail out receipts and statements upon request.

Transfer unapplied balances. Post adjustments approved by management. Prepare and compile refund request with supporting documentation and forwarded to management for approval and handling.

Receive hardship applications and reviews for correct documentation. Forwards to management for processing. Obtain HIPPA Authorizations Receive and review HIPPA authorization forms from attorneys and submit itemized statements upon request Calls patients with overdue account 60 to request payment or set up a payment plan.

Assist the Revenue Cycle Team with general office duties, printing CMS-1500's, pulling EOB, mailing out documents, prepare refunds or taking a payment. Scans documents received from various departments. Distribute all incoming faxes.

Work various task assigned as needed. Maintains the strictest confidentiality according to the guidelines of company policies. Stay abreast of and complies with all state and federal laws including HIPPA, ADA,OSHA and FLSA.

Any and all other duties assigned. Knowledge of denial office duties, filing, grammar, spelling and punctuation to type correspondence. Ability to read, understand, and follow oral and written instruction, sort and file materials correctly by alphabetic or numeric systems, communicate clearly and concisely, establish and maintain effective working relationships with patients, employees and public.

Adapt to change in a positive and professional manner. Attends meetings as required. Participates in development and training activities as required by management.

Education and/or Experience: High school diploma or general education degree (GED) Minimum 1-2 years experience in the medical field. Customer Service experience required Our employees make the difference in our patients' lives, and we value their contributions.

Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.