Customer Service Representative- Bilingual (Spanish)

Genesco Inc Nashville , TN 37201

Posted 2 months ago

Description

Job Summary:

This position is responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The CSR engages every customer via phone, email, website, mail, social media, or other communication venues. As a Customer Service Representative, this position plays a vital role in establishing customer loyalty, which leads to customer retention.

Job Responsibilities:

  • Answer inbound calls, chats, emails, and texts to assist customers and store employees.

  • Effectively multi-task while managing constant incoming interactions.

  • Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction.

  • Use trained methods and tools to provide customers with accurate, valid, and complete information.

  • Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions.

  • Build personal connections and establish trusting relationships to ensure customer retention and maintain customer loyalty.

  • Follow and promote all company policies, guidelines, procedures, and expectations.

  • Maintain the safety and security of customer information.

  • Meet and exceed goals and standards of performance.

  • Complete additional tasks as business needs permit.

Minimum Requirements

Skills/Knowledge:

  • Must possess strong communication (verbal, listening, and written) and interpersonal skills.

  • Excellent computer and typing skills.

  • Must demonstrate strong problem solving and multi-tasking skills in a fast paced environment.

  • Must have ability to handle and resolve conflict positively.

  • Must be able to work both independently and as a team.

  • Must be able to demonstrate good follow-up and follow-through techniques.

Requirements:

  • High school diploma or equivalent required

  • Regular, predictable, full attendance is an essential function of the job.

Job Preview:

To prepare you for this exciting opportunity in our call center, we offer:

  • Competitive Benefits
  • 40% Employee Discount
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Customer Service Representative- Bilingual (Spanish)

Genesco Inc