Customer Service Representative (Bilingual Spanish Or Creole Required)

The Early Learning Coalition of Palm Beach County is looking for a Customer Service Representative - Bilingual to join our team!

WHO WE ARE:

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY:

The Customer Service Representative is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, is required.

HOURS:

This is a full-time telecommute position, and business hours at the Palm Springs location are Monday through Thursday 8:00 am to 5:30 pm and Friday from 8:00 am to 12:00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer calls, schedule appointments, send and receive email.

• Provide general information about available resources.

• Assist with gathering detailed information accurately.

• Responds to requests for information from clients/providers in a timely manner.

• Input information into Database systems.

• Schedule appointments using appointment setting software.

• Enter and update files.

• Assist with provider inquiries.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent required, Associate Degree in a related field preferred.

• Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers.

• Must be customer service oriented with a compassionate customer service mindset: empathetic, responsive, patient, and conscientious.

• Possess strong verbal and written communication skills.

• Data entry and typing skills, the ability to type swiftly and accurately.

• Highly reliable with the ability to maintain regular attendance and punctuality.

• Work with confidential customer information and treat it sensitively.

Link to full job description: https://elcpalmbeach.box.com/s/kpa48xfg9123luof8xdfwtxedue7xj4o

NO RECRUITERS PLEASE