At van Wagenen, we believe it's not just about the products and services we provide-- it's about continuing to change the way business is done. Which is why since 1934, we've provided customers with auto and mortgage insurance solutions that streamline their businesses so they can be more efficient, productive, and profitable. Our superior products, innovative monitoring solutions, and compliance expertise help lenders mitigate risk while freeing them from time-consuming tasks-- so they can focus on what they do best, lending.
The Customer Service Representative Bilingual I serves as the primary contact for customers, agents and clients in the US and Canada. The Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.
Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
Provide assistance to other departments when workload dictates
Consistently achieve departmental standards of productivity and accuracy
Maintain the security and confidentiality of the facility, computer system, programs, customer and client information
Complete additional duties as assigned
Physical attendance is required at worksite
Position Type/Expected Hours of Work
Required Education and Experience
High School Graduate or General Education Degree (GED) and at least six months of related experience. Fluent French as well as English
Preferred Education and Experience
Ability to type 30 wpm and use a 10 key as well as general knowledge of Database software, Internet software, Spreadsheet software and Word Processing software.
Mortgage Insurance Tracking, Lender Placed Hazard, Lender Placed Flood, Lender Placed Wind, REO / Foreclosure, Vehicle Insurance Tracking, Collateral Protection Insurance, Blanket Single Interest (VSI), Repossession Claims, and Total Loss Claims
Van Wagenen Financial Services