Bestself Behavioral Health Buffalo , NY 14202
Posted 3 weeks ago
Customer Service Representative
FLSA Status: Non-exempt
Starting rate: $16 per hour
Summary Duties:
The Customer Service Representative (CSR) is responsible for the day to day operations of the front offices of various BestSelf Behavioral Health programs. The CSR is expected to perform the secretarial, clerical, data entry and processing duties of their respective program. The CSR is also expected to provide exceptional customer service and care for BestSelf Behavioral Health consumers.
Responsibilities:
Open and close the clinic as needed
Check in, schedule and reschedule consumer appointments
Input and update consumer demographic and insurance information
Manage and maintain the waiting room
Request and obtain payments for services
Answer and route incoming phone calls
Utilize Electronic Medical Records (EMR) software to assist consumers
Receive and distribute interoffice mail, postal mail and deliveries
Order and manage office supplies
Handle and manage Office Change Fund
Operate and maintain computers, scanners, fax machines, copiers and cameras
Accurate registration of new consumers during Same Day Access
Address site specific reports and requests as required
Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
Skills:
The ability to manage individuals in crisis, either by phone or in person
Organized and ability to multi-task
Strong communications skills
Strong data entry skills
Knowledge of and the ability to use Microsoft Suite (Word, Outlook, Excel)
Knowledge of and the ability to use office equipment (copiers, scanners, fax machines)
Knowledge of appropriate English grammar and usage
Experience using Electronic Medical Records software
An understanding of basic insurance terminology (copay, deductible, co-insurance, etc.)
Qualifications:
High school diploma
Experience with office technology
At least one (1) year full time paid experience in a customer service setting
Benefits:
Sign on bonuses for all
Multiple health insurance options
Employee referral bonus
Tuition Reimbursement
Clinical license renewal reimbursement
Generous paid time
Bestself Behavioral Health