Customer Service Representative

Details:

Job Title: Customer Service Representative

Location: Pittsburgh, PA

Pay: $25-30/hour

Area Code: 412

Zip Code: 15275

Keywords: #customerservice, #PAjobs, #administrative

A Customer Service Representative job in Pittsburgh, PA is available through Belcan. This is a contract position with one of our key chemical clients.

Responsibilities;

• Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems.

• This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.

• Coordinates shipping and delivery between customers and plants.

• Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.

• Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.

• Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.

• May include discussions with management and/or sales to review changes in customers demands or deviations of requirements.

• Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues.

• Develops strong working relationships with external customers.

Qualifications:

• BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred.

• Equivalent business or industry experience will be considered.

• Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.

• Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.

• The position requires strong organizational, communication and time management skills.

• Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.

• International logistics operations experience and knowledge of export compliance regulations are a plus.

If you are interested in the Customer Service Representative job in Pittsburgh, PA please apply via the "apply now" link provided.

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.