Customer Service Representative

Bedrosians Tile And Stone Rancho Cordova , CA 95742

Posted 3 weeks ago

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

  • Work cooperatively in team environment

  • Greet and assist customers with selections and follow-through on their orders

  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures

  • Find resolutions for out of stock issues

  • Assist with banking, accounting, and documentation requirements

  • Answer phone inquiries including over the phone orders

  • Process dealer and special order P/O's

  • Provide freight quotes to clients and team members

  • Assist outside sales representatives with stock checks, pricing, and processing orders

  • Process P/O's and receiving's for stocked product lines

  • Process payments on account or at time of ordering

  • Assist in inventory cycles

  • Review and ensure proper pricing for all special orders including handling and freight charges

  • Gain knowledge of all new product lines

  • Develop basic understanding of design and color

  • Resolve customer service issues

  • Multitask and prioritize work through effective time management

  • Maintain a neat and organized workspace

  • Work within the framework of the company's defined policies, procedures, goals, and directives.

  • Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

  • Gain knowledge of all current and new product lines

  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures

  • Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol

  • Comply with all safety policies and protocols

Minimum Qualifications

  • High School Degree or equivalent

  • Excellent email and computer skills

  • Ability to lift up to 65 lbs.

  • Positive attitude

  • Polished appearance

  • Excellent and professional phone skills

  • Excellent verbal English communication skills

  • Prior customer service experience is a plus

  • Bilingual in Spanish a plus

  • Detail-oriented

  • Self-motivated and proactive'willing to take the extra step!

  • Possess a flexible work schedule

  • Demonstrate integrity, professionalism, and perseverance

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

U-Haul

Posted 1 week ago

VIEW JOBS 11/5/2018 12:00:00 AM 2019-02-03T00:00 Location: 11351 Pyrites Wy, Rancho Cordova, California 95670 United States of America . We are hiring for motivated part-time customer service representatives! Are you a student looking for a job that will work around your school hours and also gain useful skills and experience during the process? Do you already have another job and are looking for some work on the side to supplement your income and make some extra money doing something active and challenging? Is this your first job? Or do you not have a lot of substantial work experience, but you're looking for something to start out in where you can grow and gain a lot of varied and valuable skills and experience? Then this could be the job for you! Please see the job description in the section following this one for more details. IMPORTANT NOTE: If you would like us to take your application seriously, please include in your application your availability, preferably as it would fit into these blocks: The availability (blocks of time) we are looking for is; Mondays - Thursdays 3pm-8pm and Fridays - Sundays open availability Mondays - Thursdays 9am-1pm and Fridays - Sundays open availability Mondays - Thursdays 1pm-5pm and Fridays - Sundays open availability Job Description: Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further. U-Haul is growing with more than 1700 Moving and Storage locations in the U.S. and Canada, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 70 years! We are seeking High Energy, Positive individuals that like to make customers smile! In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with customers and making their day. You will be a part of a team that gives back to your community and environment! Our associates receive opportunities for growth and advancement and can be promoted into Assistant Manager and General Management positions! U-Haul meet our customers' needs and demands. U-Haul's needs for Customer Service Representatives are significantly greater on evenings, weekends, and holidays. Day to day duties of a Customer Service Representative: As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Primary responsibilities include: * Interact with our guests in a friendly, fast, courteous and efficient manner * Attention to detail in order to promote positive customer interactions * Hear and sense customer needs and keep your manager and fellow team members informed * Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities * Take pride in every aspect of your work and perform it with energy and enthusiasm * Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers Click on the link below to learn more about the job. https://www.youtube.com/embed/Z7bFOd9Y2ZU U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to apply * Moonlighter Benefits – Sick Pay/Paid Time Off, Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan * Uniforms Provided Requirements: * Valid driver's license and the ability to maintain a good driving record to operate commercial motor vehicles * Adhere to all local state and federal vehicular regulations while driving Education/Training: High School Diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. U-Haul Rancho Cordova CA

Customer Service Representative

Bedrosians Tile And Stone