Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative

Expired Job

Bedrosians Tile And Stone Rancho Cordova , CA 95742

Posted 3 months ago

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

  • Work cooperatively in team environment

  • Greet and assist customers with selections and follow-through on their orders

  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures

  • Find resolutions for out of stock issues

  • Assist with banking, accounting, and documentation requirements

  • Answer phone inquiries including over the phone orders

  • Process dealer and special order P/O's

  • Provide freight quotes to clients and team members

  • Assist outside sales representatives with stock checks, pricing, and processing orders

  • Process P/O's and receiving's for stocked product lines

  • Process payments on account or at time of ordering

  • Assist in inventory cycles

  • Review and ensure proper pricing for all special orders including handling and freight charges

  • Gain knowledge of all new product lines

  • Develop basic understanding of design and color

  • Resolve customer service issues

  • Multitask and prioritize work through effective time management

  • Maintain a neat and organized workspace

  • Work within the framework of the company's defined policies, procedures, goals, and directives.

  • Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

  • Gain knowledge of all current and new product lines

  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures

  • Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol

  • Comply with all safety policies and protocols

Minimum Qualifications

  • High School Degree or equivalent

  • Excellent email and computer skills

  • Ability to lift up to 65 lbs.

  • Positive attitude

  • Polished appearance

  • Excellent and professional phone skills

  • Excellent verbal English communication skills

  • Prior customer service experience is a plus

  • Bilingual in Spanish a plus

  • Detail-oriented

  • Self-motivated and proactive'willing to take the extra step!

  • Possess a flexible work schedule

  • Demonstrate integrity, professionalism, and perseverance

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Kelly Services, Inc.

Posted 1 week ago

VIEW JOBS 1/7/2019 12:00:00 AM 2019-04-07T00:00 Kelly Services has Multiple Customer Service Representative openings for our client, one of California's leading health insurance providers, at their location in Rancho Cordova, CA. Customer Service positions will pay $17.25 per hour. Responsibilities: * Open Enrollment Inbound Call Center providing Concierge Services to Members and Providers * Answer incoming Eligibility, Authorizations, Benefit and Claims calls from members and providers * Provides education on benefits, assists with authorizations, makes outbound calls to resolve various member issues * Handles escalated calls; may de-escalate calls * Respond to written correspondence from members and providers * Responds to member benefits in writing * May expedite, research, and resolve complex issues * Consistently performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH) Skills: * Some knowledge of healthcare strongly preferred in a medical setting * Strong relational skills * Strong desire to resolve member issues * Ability to multi-task * Strong verbal and written communication skills * Attention to detail * Teamwork: sense of urgency to assist the team Education/Requirements: * Must have at least a High School Diploma or GED and some college preferred. * Bilingual in Spanish is a plus * Have strong customer service experience (especially phones) and a proven ability to meet performance standards * Ability to interpret the various health plans and any documentation associated with them * Medical and/or insurance background helpful * Dual-monitor environment; must be able to type from touch 35 words per minute * Customer-focus or heavy phones helpful. Hours: * 40 hours per week * 8:00 am - 4:30pm during training * Assigned shift within business hours (7 days a week, 6am to 8pm) based on business need. * Shift will be assigned 2 weeks prior to end of training class. * Weekly pay! Why Kelly? At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. As a Kelly Services candidate you will have access to numerous perks, including: * Exposure to a variety of career opportunities as a result of our expansive network of client companies * Career guides, information and tools to help you successfully position yourself throughout every stage of your career * Access to more than 3,000 online training courses through our Kelly Learning Center * Weekly pay and service bonus plans * Group- rate insurance options available immediately upon hireAvailable for purchase and administered by a designated third-party vendor Let us help advance your career today. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce. Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at matthsy@kellyservices.com. Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. Kelly Services, Inc. Rancho Cordova CA

Customer Service Representative

Expired Job

Bedrosians Tile And Stone