Customer Service Representative, Barbourville, KY

General Dynamics Barbourville , KY 40906

Posted 7 days ago

Responsibilities for this Position

Location: USA KY Barbourville

Full Part/Time: Full time

Job Req: RQ57314

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Agency Specific

Public Trust/Other Required:

Other

Job Family:

SCA

Job Description:

We are GDIT#KYCSR. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. #KYCSR

REQUIRED QUALIFICATIONS

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

  • Places outbound customer service or customer satisfaction calls, as required by client.

  • Completes call guides; gathers and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation

  • Basic Qualifications

  • High school diploma or G.E.D.

  • Zero or more years of customer service or other telephone experience

  • Other Qualifications

  • Basic communication skills

  • Call center experience preferred

  • Ability to follow oral and written directions

  • Ability to meet professional standards towards project and co-workers

U S Citizenship is required - Must be able to obtain and maintain a government security clearance .

  • Office environment

  • May require shift work M-F, 8am to 8pm.

  • Performs clerical or administrative duties as assigned

We also offer:

  • Monday-Friday, workshift schedules 8am to 8pm.

  • Flexibility,

  • 401(K)

  • Accrued vacation and sick time

Scheduled Weekly Hours:

40

Travel Required:

None

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA KY Barbourville

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Customer Service Representative, Barbourville, KY

General Dynamics