Customer Service Representative

Badger Meter Inc Milwaukee , WI 53201

Posted 2 months ago

Why Badger Meter?

Are you looking to join a dynamic team where you have the autonomy and challenge that lets you learn and grow your career? Are you energized when you know that your contributions matter and make a difference in business success? If yes, then Badger Meter may be a great place for you!

For more than 115 years, Badger Meter has provided strong, stable financial growth, in turn providing employees with the opportunity to build long, successful careers. As a leading manufacturer of flow measurement technology, Badger Meter offers many opportunities to measure what matters in protecting the world's water and other precious resources. Our company is large enough to continually drive market innovation, all while we maintain a collaborative and flexible working atmosphere.

What You Will Contribute:

We are looking to hire a Customer Service Representative in our Milwaukee, WI location. The Customer Service Representative is responsible for performing customer relations activities for an assigned territory. This candidate must perform all activities in a timely and accurate professional manner, and must be well organized and able to prioritize multiple projects. This position requires the ability to translate between the customers and internal departments and systems, while recognizing the requirements and nuances of each. The candidate is expected to provide the following services under limited supervision and acting on their own initiative:

  • Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts, account notes, billing information and account owners

  • Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly.

  • Review and process all return material authorization requests in Salesforce

  • Effectively work with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce

  • Enter all quote and orders cases from Salesforce into Oracle

  • Process all the credit requests received in Salesforce and the accounting team into Oracle

  • Review and process all order requests assigned from the Quality Service Center

Qualifications:

  • Associate's Degree from a two-year college or technical school, or comparable experience

  • Basic Proficiency in MS Word and Excel

  • Knowledge of Salesforce and/or Oracle preferred

  • Strong communication skills both written and verbal

Badger Meter is an Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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Customer Service Representative

Badger Meter Inc