Customer Service Representative (Austin, TX)

3M Companies Austin , TX 78719

Posted 2 months ago

At 3M, we apply science in collaborative ways to improve lives. With $32 billion in sales, our 91,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:
3M is seeking a Customer Service Representative located in Austin, TX. At 3M, you can apply your talent in bold ways that matter. Here, you go.

Job Summary:

The person hired for the position of Customer Service Representative will be highly-engaged and handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

  • Acts as the primary liaison with 3M customers

  • Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence

  • Educates and informs the customer of various processes and directs customers to appropriate resources

  • Develops and leads improvements and/or solutions to work processes and tools

  • Links projects to business strategies and initiates actions that deliver results

  • Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues

  • Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers

  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions

  • Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems

  • Participates in and maintains a quality service culture within the Customer Account Management Team

Basic Qualifications:

  • Possess a Bachelor's degree or higher (completed and verified prior to start) from an accredited institution

  • Minimum of two (2) years of combined experience engaging, servicing or selling to customers/clients in a private, public, government or military environment, and/or a direct experience in a 3M Customer Services role

Preferred Qualifications:

  • SAP system experience is preferred

  • Experienced with cross-functional project leadership preferred

  • Possesses exceptional customer service competencies

  • Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction

  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems

  • Ability to work in a high volume rapidly changing environment

  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership

  • Strong Active Listening skills

  • Ability to follow through with commitments and show concern for the needs of others

  • Excellent oral and written communication, including presentation skills

  • PC literate, including Microsoft Office products and 3M Customer Service systems

  • Strong organizational skills with the ability to stay focused on tasks

  • Good interpersonal skills

  • Clear and conceptual thinking ability; excellent judgment and discretion

  • Prefers to stay busy with a full workload and enjoys meeting challenges

  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

  • Knowledge and/or experience within 3M Customer Services role and responsibilities.

Location: Austin, TX

Travel: May include up to 10% domestic/international

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Professional Sales Representative Austin S TX

Publicis Worldwide

Posted Yesterday

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 The professional Sales Representative (PSR) engages health care professionals (HCPs) in face to face discussions to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The PSR achieves this by developing and maintaining relationships with HCPs and educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The PSR utilizes approved tools and resources for product promotion and maintains a competent level of product, territory and customer activity knowledge. Experience: * Bachelor's degree (any major) from an accredited college or university is required. * Prior diabetes sales and/or pharmaceutical sales within the identified territory considered but not required. * Entry level or new to industry candidates considered. * Knowledge of the medical, healthcare or pharmacy industry and skills in clinical selling are preferred. * Demonstrated effective organizational and communication skills. * Leadership, self-motivation and initiative. * Demonstrated judgment and decision-making capability. * Be results oriented with demonstrated time management skills. * Ability to learn, analyze, understand and convey complex information. * Demonstrated technical aptitude and computer skills are essential. * A valid driver's license and safe driving record. Company Overview: Publicis Touchpoint Solutions designs and implements customized healthcare sales, service and communication teams. We listen to out Clients, create cross channel solutions and achieve their goals. Website: http://www.touchpointsolutions.com/ Twitter: http://twitter.com/pTouchpoint LinkedIn: http://linkd.in/pTouchpoint Publicis Touchpoint Solutions offers competitive compensation, a bonus plan, 401-k benefits, comprehensive benefits package, car/travel allowance, and the opportunity to grow with the nation's leader in healthcare sales. If you have a proven record of sales success and the desire to have a positive impact in the healthcare field, we want to hear from you. Publicis Touchpoint Solutions is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be contacted. Publicis Worldwide Austin TX

Customer Service Representative (Austin, TX)

3M Companies