3M Companies Austin , TX 78719
At 3M, we apply science in collaborative ways to improve lives. With $32 billion in sales, our 91,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
3M is seeking a Customer Service Representative located in Austin, TX. At 3M, you can apply your talent in bold ways that matter. Here, you go.
The person hired for the position of Customer Service Representative will be highly-engaged and handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
Primary Responsibilities include but are not limited to the following:
Acts as the primary liaison with 3M customers
Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
Educates and informs the customer of various processes and directs customers to appropriate resources
Develops and leads improvements and/or solutions to work processes and tools
Links projects to business strategies and initiates actions that deliver results
Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
Participates in and maintains a quality service culture within the Customer Account Management Team
Possess a Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
Minimum of two (2) years of combined experience engaging, servicing or selling to customers/clients in a private, public, government or military environment, and/or a direct experience in a 3M Customer Services role
SAP system experience is preferred
Experienced with cross-functional project leadership preferred
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Ability to work in a high volume rapidly changing environment
Ability to work in a team environment and willing to collaborate and compromise, including team leadership
Strong Active Listening skills
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products and 3M Customer Service systems
Strong organizational skills with the ability to stay focused on tasks
Good interpersonal skills
Clear and conceptual thinking ability; excellent judgment and discretion
Prefers to stay busy with a full workload and enjoys meeting challenges
Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
Knowledge and/or experience within 3M Customer Services role and responsibilities.
Location: Austin, TX
Travel: May include up to 10% domestic/international
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.