Customer Service Representative

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Customer Service Representative Maryville , United States : Tennessee - United States (US)

The role:

The Customer Service Representative will be responsible for providing excellent service to our OEM customers, distributors, and sales team for the North America region. The main responsibilities will be receiving and directing incoming calls, order entry process, with direct communication with customers and factory throughout the order cycle, but flexibility and willingness to embrace new tasks is also essential. The individual will need to be an enthusiastic, detail-oriented, self-starter and a team player.

Primary Responsibilities:

• Receive and direct incoming phone calls

• Respond timely and professionally to customer, distributor, and sales team inquiries regarding products and availability.

• Be a primary point-of-contact between customer and nano to proactively resolve questions regarding pricing, availability, shipping, quality issues, samples, etc.

• Explain the basic features and benefits of nano and its products to customers.

• Schedule parcel and freight shipments to customers and distributors.

• Outbound calls and customer follow-up

What we expect from you?

Education and Experience:

• High School diploma, some college preferred.

Job Knowledge, Skills and Abilities:

• Excellent written and verbal communication

• Strong organizational skills and thorough follow up

• Customer focused (both internal and external)

• Active listening skills; Seek to address the customer's unspoken need.

• Microsoft Office suite and PC proficiency; experience in Southware is helpful

• Strong data entry skills and attention to detail

• High energy level, can-do attitude, and able to handle multiple tasks in a fast-paced environment

• Ability to work independently and in a team environment

• Perform all duties at a high standard

• Strive to understand the needs and expectations of our Customers

#UBO

What you can expect from us?

• New challenges and opportunities to learn every day

• Opportunities for professional development

• Outstanding company wellness & benefits programs

• Excellent compensation package

At Aircel we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Drive your Career, Explore Opportunities, Realize your Passion . . .

Start your journey today!

Aircel is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. nano purification solutions strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All nano purification solutions employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.