Astec Industries Inc Yankton , SD 57078
Posted 2 months ago
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. Astec Industries is hiring for a Customer Service Representative to join our Parts Sales team located in Yankton, South Dakota.
ABOUT THE POSITION
This position will be responsible to perform all duties associated with incoming parts sales orders, including identifying parts needed for customers, addressing technical questions and concerns, or any other duties assigned by the Parts Sales Representative Supervisor.
Key Deliverables
Provide exceptional customer service to internal and external customers
Process all incoming parts sales orders received from dealers/customers, after evaluating and offering advice or suggestive selling
Investigate and identify parts needed, using drawings, schematics, parts books, etc.
Coordinate with internal departments to obtain proper information on parts, lead-times, pricing
Key activities & responsibilities
Use technical drawings, parts books, schematics, etc. to identify and quote parts to customers based on need
Quote appropriate parts to dealers/customers using proper price structures in place, and based on quotes obtained from our procurement team
Quote appropriate lead-times, working directly with production and shipping groups to ensure accuracy
Coordinate with Engineering any changes on equipment, to ensure accuracy of parts books for future use
Ensure compliance with standard operating procedures through daily tasks
Participate in cross-department teams and committees as needed and assigned
Escalate requests to appropriate departments as needed
Perform other duties as instructed
To be successful in this role, your experience and competencies are:
Communicate orally and in written form in English
Ability to interact with people from all countries and cultures
High school diploma required - Associate's or bachelor's degree in business or marketing strongly desired, or at least two to three years of business and customer service experience
Ability to work well with others, exercise sound judgement and solve problems
Work independently and effectively manage workload under pressure, be resourceful, well-organized, meticulous, and accurate
Ability to operate general office equipment, including telephone, computer, calculator, photocopier, and fax machine. Must have working knowledge of Microsoft products, including Word and Excel
Supervisory Expectations
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
Continuous devotion to meeting the needs of our customers
Honesty and integrity in all aspects of business
Respect for all individuals
Preserving entrepreneurial spirit and innovation
Safety, quality, and productivity as means to ensure success
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting, or standing. This employee is occasionally required to lift up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
Employer Agreement
There is no specified term connected with your employment. Employment is at-will and termination by either party is also at-will. An Offer should not be construed as a guarantee of employment for any specific duration. In addition, your duties and/ or compensation may change from time to time based on the needs of Astec and your skills as determined by Astec.
Astec Industries Inc