Customer Service Representative

Arthur J Gallagher & Co. Federal Way , WA 98003

Posted 1 week ago

Risk Placement Services opened for business in May 1997 with four employees based in Chicago and Atlanta. Since then RPS has completed dozens of acquisitions across the United States, acquiring top talent in all aspects of insurance.

At RPS, our focus is on smart and strategic growth, as well as the needs of our retail partners. Today, our more than 1,500+ associates stand ready to be a strategic business partner in marketing new and renewal business through our wholesale brokerage operations, MGAs, program managers and standard lines aggregator. We have the local knowledge, regional presence and national reach to provide the best options to our clients.

Specialties of RPS:

Wholesale Broker and Managing General Agent, Casualty, Property, Analytics, Healthcare, Workers Compensation, Transportation, Executive Lines, Technology & Cyber, Public Entity, Personal Lines

Position Summary:

Assists Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales. Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts.

Under direction of more senior staff, provides administrative support to an assigned group of clients. Resolves customer service inquiries that require research and interactions with carriers or agents. Generally requires assistance when resolving more complex problems.

Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients. Responds to client questions and maintains a log of conversations. Markets new and renewal accounts according to company procedures.

Evaluates all proposals to include in spreadsheets. Prepares renewals and client information presentations and assists in preparing RFP responses. May provide guidance and direction to Customer Service Reps or administrative support.

Additional Information:

Required:

  • High School Diploma/GED and 1 or more years of related experience

Desired:

  • Appropriate license

Work Traits:

  • Understanding of the insurance brokerage business and customer service processes/tasks

U.S. Eligibility Requirements:

  • Submit an application and resume/CV online to be considered.

  • 18 years of age or older.

  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.

  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents.

    Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.

    Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.

  • Willing to execute RPS' Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services, Inc. is a division of Arthur J. Gallagher and believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, RPS will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.



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VIEW JOBS 3/28/2019 12:00:00 AM 2019-06-26T00:00 Risk Placement Services opened for business in May 1997 with four employees based in Chicago and Atlanta. Since then RPS has completed dozens of acquisitions across the United States, acquiring top talent in all aspects of insurance. At RPS, our focus is on smart and strategic growth, as well as the needs of our retail partners. Today, our more than 1,500 associates stand ready to be a strategic business partner in marketing new and renewal business through our wholesale brokerage operations, MGAs, program managers and standard lines aggregator. We have the local knowledge, regional presence and national reach to provide the best options to our clients. Specialties of RPS: Wholesale Broker and Managing General Agent, Casualty, Property, Analytics, Healthcare, Workers Compensation, Transportation, Executive Lines, Technology & Cyber, Public Entity, Personal Lines Position Summary: Assists Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales. Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts. Under direction of more senior staff, provides administrative support to an assigned group of clients. Resolves customer service inquiries that require research and interactions with carriers or agents. Generally requires assistance when resolving more complex problems. Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients. Responds to client questions and maintains a log of conversations. Markets new and renewal accounts according to company procedures. Evaluates all proposals to include in spreadsheets. Prepares renewals and client information presentations and assists in preparing RFP responses. May provide guidance and direction to Customer Service Reps or administrative support. Additional Information: Required: * High School Diploma/GED and 1 or more years of related experience Desired: * Appropriate license Work Traits: * Understanding of the insurance brokerage business and customer service processes/tasks U.S. Eligibility Requirements: * Submit an application and resume/CV online to be considered. * 18 years of age or older. * Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation. * Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization. * Willing to execute RPS' Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Risk Placement Services, Inc. is a division of Arthur J. Gallagher and believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, RPS will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Gallagher Bassett NZ Ltd Federal Way WA

Customer Service Representative

Arthur J Gallagher & Co.