Customer Service Representative

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Overview

Works full time to contact current and potential customers for the purpose of selling pull tabs. Performs position specific responsibilities to ensure a high level of productivity, quality, and external customer service while adhering to all relevant company policies and procedures. Identifies and recommends process improvements to streamline and increase efficiency of existing programs. This position is paying $23 to $29 per hour.

Essential Job Functions

• Answer phones and assist customers with orders, queries, and problem solving.

• Accurately enter all orders and relevant data into internal programs

• Build and support customer relationships on an ongoing basis to increase sales and meet monthly targets and goals.

• Follow-up with customers via phone, email, and fax

• Develop new customer prospects.

• Maintain close contact with outside sales representatives regarding customer accounts.

• Acquire knowledge of entire product line process and identify opportunities to sell older inventory.

• Ensure all marketing mailers are distributed to customers as scheduled.

• Run inventory reports and communicate to customers on a weekly basis.

Requirements

Education and Experience Requirements

• Two to three years of related experience and/or training, or equivalent combination of education and experience

• Associate degree preferred.

• Phone sales experience preferred.

Other Skills/Abilities

• Business acumen

• Excellent verbal, written, and interpersonal skills

• Proficient computer skills

• Customer/Client focus

• Organizational and problem solving skills

• Results Driven