Customer Service Representative

Arrow Exterminators , Inc Saraland , AL 36571

Posted 1 week ago

Position Summary: Provide uncompromised service support and administration to internal and external Service Center customers. The role includes detailed daily follow-up with customers and account management.

Essential Functions:

  • Comply with state and federal regulations, company policies, procedures, and guidelines

  • Act as point of contact for general customer service

  • Confer with customers by telephone, email, and mail

  • Administer high volume of inbound customer service calls

  • Scheduling appointment for Technicians and Sales

  • Convert accounts receivable and process customer payments

  • Respond to answering service messages

  • Specialize in customer resolution

  • Maintain and update customer account information

  • Enter new services into database

  • Invoice services rendered

  • Support other office administrative staff in the completion of their duties when needed

  • Attend and complete training and meetings as required

  • Perform other duties as required by management

Knowledge, Skills & Abilities:

  • Customer Service
  • Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
  • Compliance & Safety
  • Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.
  • English Language
  • Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
  • Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management
  • Managing one's own time and the time of others.
  • Computers
  • Ability to transact and interact with multiple software systems

Minimum Qualifications:

  • Working knowledge of Microsoft Office Suite

  • Compliance with Drug-free Workplace Policy

  • Able to pass a pre-employment background check upon offer of employment

  • High school diploma or equivalent

  • Present a professional appearance

  • Able to work a 40-hour (minimum) work week

  • Willing to work minimal evenings and weekends as needed

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

  • Regularly required to sit for long periods of time

  • Constant interaction with computers and prolonged periods of viewing monitors

  • Frequent telephone use on a multiline system

  • Occasionally required to stand, walk, stoop, kneel, crouch, or crawl

  • Occasionally lift and or/ move 10 to 25 pounds

  • May be required to climb stairs depending on location

Environmental Factors:

Work mostly indoors, in shared office environment

We are an Equal Opportunity Employer and a Drug-Free Workplace.

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).


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Customer Service Representative

Arrow Exterminators , Inc