Customer Service Representative - Arizona Management Company

Penske Automotive Group Chandler , AZ 85249

Posted 1 week ago

Summary/Objective

Working out of a high volume call center in a dealership or central office, the Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service visits to one of our many dealerships and collision centers. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist the wherever possible to ensure the delivery of World-class service and satisfaction.

Essential Functions

  • Schedules service appointments

  • Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers

  • Greets visitors to the dealership and announces them or direct them to the appropriate department or person

  • Provides general assistance to guests

  • Data entry

  • Maintains electronic and manual filing systems

  • Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons

  • Follows the Code of Business Ethics and Conduct

  • Understands and follow all work rules and procedures and follows lawful directions from Supervisors

  • Upholds the company's non-disclosure and confidentiality policies and agreements

  • Maintains a professional appearance in accordance with company policy

  • Maintains the professional appearance of assigned work area for self and subordinates

  • Attends pertinent training

  • Attends company meetings as required

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All other duties as assigned.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 8950

Type: Full-time

Dealership: Arizona Management Company

Location Address: 7450 West Orchid Lane


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Customer Service Representative - Arizona Management Company

Penske Automotive Group