Customer Service Representative - Aquatics (Part-Time)

Job Summary and Responsibilities/Duties

• We are hiring for multiple vacancies and applications will be reviewed as they are submitted.

• Shift times are variable. The aquatic center is open from 5:30AM to 9:00PM

• Bilingual candidates are encouraged to apply.

Provides the initial point of contact for patrons entering the facility. Screens visitors and accounts for each patron through activity registration, daily drop-in fees, or attendance in activities and college classes. Assists customers by providing information or making referrals to the most appropriate personnel or service. Promotes and cultivates an environment that values diversity, equity and inclusion, and engages in evidence-based decision-making, while supporting the mission, goals, and values of the department and college.

Essential Duties:

• Provides excellent internal and external customer service and respectfully engages with all patrons and staff at the aquatic center Greets patrons, and monitors access to the aquatic center.

• Conducts point of sale transactions. Accepts, processes, and records cash and non-cash transactions related to activity registration, punch cards, and other revenue sources.

• Performs routine office tasks, such as filing, photocopying, data entry, responding to emails, assisting with updating department materials, and inventory tracking.

• Enforces the rules and regulations of the aquatic center.

• Ensures the safety of facility patrons by following the emergency action plan and responding to emergencies.

Minimum and Desired Qualifications

Education: High school diploma or GED

Experience/Training:

• Experience in customer service
• CPR/AED for the Professional Rescuer and First Aid Certification, or ability to obtain within three (3) months of hire

Preferred Qualifications:

• Experience with cash handling, payment processing, and daily sales reconciliation

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)

Knowledge, Skills and Abilities (KSAs)

• Ability to communicate effectively and courteously with patrons, staff and supervisor(s)

• Ability to learn and impart information regarding programs and services

• Ability to react quickly and effectively in emergencies and activate the facility's Emergency Action Plan

• Ability to problem-solve and seek assistance when needed

Working Conditions and Important Information

Working Conditions

Physical Requirements

Must be able to deliver emergency equipment poolside (automated external defibrillator, bag-vale masks, backboard) within 30 seconds of emergency notification; must be able to perform repetitive tasks such as typing on a keyboard.

Environment

Works variable schedule and exhibits regular and predictable attendance. Work may be performed in an office and recreation facility. Work may be performed in an outdoor or indoor facility during variable weather conditions.

Important Information

MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance with this, please call 855-524-5627.

Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.

Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Position subject to budget consideration and approval.

Final candidates will be subject to a criminal background check as part of the employment process.

MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.

If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.