Customer Service Representative

Ant Money Newport Beach , CA 92660

Posted 3 weeks ago

About ATM.com

The ATM.com mission is simple: Get paid for your data.

Companies like Google, Facebook and Amazon make money by collecting personal data. The problem is users are not compensated for their data - and they get no part of this multibillion-dollar market other than free apps and services with minimal value in comparison. Were changing that model; ATM.com is the solution!

ATM.com helps users earn money from their data - and effortlessly save and invest in the stock market. Our proprietary data monetization tools give everyone the ability to both actively and passively earn money.

In Short

ATM.com seeks a Customer Support Representative (CSR) to serve its growing user base. The CSR will work directly with users and various teams to facilitate an exemplary user experience. Youll take the lead ensuring any user inquiry is answered in a timely manner along with setting the direction for Customer Service team expansion and leadership.

What Youll Do

  • Provide exceptional customer support as the first point of contact for all user inquiries, concerns, feedback, and requests
  • Handle complaints, escalate issues appropriately, educate and assist customers, research and troubleshoot technical problems, provide appropriate solutions and alternatives, and follow up in a timely manner to ensure resolution and customer satisfaction
  • Build sustainable relationships of trust through open, thoughtful, personalized interaction
  • Handle social media responses through Facebook, Instagram, Twitter, App Store and the Google Play Store.
  • Participate in QA for both Apple and Android apps.
  • Solicit user feedback through user forums and one on one sessions.

Requirements

What to Bring

  • Experience with Jira Service Desk, Jira, Slack
  • Highly analytical and structured thinking
  • Communicates effectively (written and verbal)
  • Friendly and adaptable
  • Strong grammatical skills
  • WPM exceeding 55
  • Employment subject to criminal records background check
  • App savvy

Benefits

What we Offer

  • Competitive salary and stock options
  • Comprehensive benefits
  • Paid time off
  • Opportunity for growth and advancement
  • Great culture
  • Fully stocked snack bar and cold brew on tap

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for ATM.com job opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note to Recruiters and Placement Agencies: ATM does not accept unsolicited agency resumes. ATM does not pay placement fees for candidates submitted by any agency other than its approved partners.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Amvac Chemical Corporation

Posted 4 days ago

VIEW JOBS 9/29/2022 12:00:00 AM 2022-12-28T00:00 <p>AMVAC's Customer Service Representative provides support to AMVAC's customers both internal and external and is a key focal point between Commercial Sales, Production and US Customers. This position requires significant individual initiative to respond to customers with a sense of urgency. The successful candidate will be able to manage multiple tasks simultaneously and exhibit exceptional follow through.</p><p>AMVAC®, an American Vanguard company, successfully serves the results‐driven global markets through development, manufacturing and marketing of products for agricultural and commercial use.</p><p>Job Duties &amp; Responsibilities</p><ul><li><p>Tracks over $30M inventory transactions monthly &amp; manages 350+ orders per month</p></li><li><p>Validates product registrations and verifies pricing</p></li><li><p>Interfaces daily with customers via telephone inquiries and on AMVAC's #800 line</p></li><li><p>Enters all customer orders received via telephone or email into the ERP (QAD) software &amp; Transportation Management System (Navisphere)</p></li><li><p>Responds with a sense of urgency to all requests for information from both internal and external customers</p></li><li><p>Coordinates designated distribution requirements as directed and seeks to minimize distribution delays and costs whenever possible</p></li><li><p>Tracks areas of accountability to facilitate response to management requests for timely status reports and summary information</p></li><li><p>Alternate working in office and working remote</p></li></ul><p>Skills &amp; Qualifications</p><ul><li><p>3+ years of experience in Customer Service OR Bachelor's Degree &amp; 1+ year of experience</p></li><li><p>Demonstrated success working in a call-center environment</p></li><li><p>Must possess a professional approach to customers and quality of work</p></li><li><p>Teamwork is essential to provide consistent, Top-Tier Customer Support</p></li><li><p>Excellent computer skills (Word, Excel, ERP, Navisphere a plus)</p></li><li><p>Prior knowledge of Bills of Lading (BOL) &amp; Shipping documentation processing</p></li><li><p>Ability to interpret logistical models and interface with warehouses</p></li><li><p>Must possess a friendly, professional attitude with all customers and contribute to the overall efficiency of the customer service department team</p></li><li><p>Demonstrate exceptional follow through on assigned tasks</p></li><li><p>Attention to detail</p></li><li><p>Bi-lingual (English / Spanish) is preferred</p></li><li><p>Must be able to commute to AMVAC's Orange County office</p></li><li><p>Must pass post-offer background checks and other appropriate testing as required</p></li></ul><p>Education Requirements</p><ul><li><p>Successful candidate will possess a minimum of a High School Diploma</p></li><li><p>Bachelor's degree preferred</p></li></ul><p>AMVAC Offers:</p><ul><li><p>Health insurance including Medical, Dental, Vision</p></li><li><p>Health Savings Account (HSA) / Flexible Spending Account (FSA)</p></li><li><p>Life and AD&amp;D insurance</p></li><li><p>401(k) Retirement Savings Plan with employer matching</p></li><li><p>Employee Stock Purchasing Plan with employee discount</p></li><li><p>Vacation, Sick &amp; Holiday Pay</p></li><li><p>Wellness program and more</p></li></ul> Amvac Chemical Corporation Newport Beach CA

Customer Service Representative

Ant Money