Customer Service Representative

Ant Money Newport Beach , CA 92660

Posted 3 weeks ago


The mission is simple: Get paid for your data.

Companies like Google, Facebook and Amazon make money by collecting personal data. The problem is users are not compensated for their data - and they get no part of this multibillion-dollar market other than free apps and services with minimal value in comparison. Were changing that model; is the solution! helps users earn money from their data - and effortlessly save and invest in the stock market. Our proprietary data monetization tools give everyone the ability to both actively and passively earn money.

In Short seeks a Customer Support Representative (CSR) to serve its growing user base. The CSR will work directly with users and various teams to facilitate an exemplary user experience. Youll take the lead ensuring any user inquiry is answered in a timely manner along with setting the direction for Customer Service team expansion and leadership.

What Youll Do

  • Provide exceptional customer support as the first point of contact for all user inquiries, concerns, feedback, and requests
  • Handle complaints, escalate issues appropriately, educate and assist customers, research and troubleshoot technical problems, provide appropriate solutions and alternatives, and follow up in a timely manner to ensure resolution and customer satisfaction
  • Build sustainable relationships of trust through open, thoughtful, personalized interaction
  • Handle social media responses through Facebook, Instagram, Twitter, App Store and the Google Play Store.
  • Participate in QA for both Apple and Android apps.
  • Solicit user feedback through user forums and one on one sessions.


What to Bring

  • Experience with Jira Service Desk, Jira, Slack
  • Highly analytical and structured thinking
  • Communicates effectively (written and verbal)
  • Friendly and adaptable
  • Strong grammatical skills
  • WPM exceeding 55
  • Employment subject to criminal records background check
  • App savvy


What we Offer

  • Competitive salary and stock options
  • Comprehensive benefits
  • Paid time off
  • Opportunity for growth and advancement
  • Great culture
  • Fully stocked snack bar and cold brew on tap

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for job opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note to Recruiters and Placement Agencies: ATM does not accept unsolicited agency resumes. ATM does not pay placement fees for candidates submitted by any agency other than its approved partners.

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Customer Service Representative

Ant Money