Customer Service Representative

The Role -

Amphenol Aerospace Operations is seeking a Customer Service Representative to
work out of its state-of-the-art facility in Sidney, NY.

A hybrid work schedule option may be available following an initial training
period.

The key responsibilities of this Customer Service Representative include, but
are not limited to:

Serve as a proactive liaison for a designated group of customers to provide
quotations, perform order maintenance and expedite orders.
Provide this information through a multi-functional team approach.
Process all change orders and schedule advances in a prompt and courteous
manner.
Expedite delivery of customer orders to comply with customer requirements.
Coordinate expedites through appropriate personnel in Planning & Production
Departments.
Monitor delivery status of orders from key customers.
Coordinate source inspection to enable parts to ship in a timely manner.
Verify and administer terms and conditions on customer orders and
quotations.
Process complete and accurate phone quotations.
Process purchase orders for imported products.
Receive and process customer purchase orders and informs them of delivery
date.
Fulfil customer requests for information.
Process confirming orders and coordinates with necessary personnel.
Monitor quote progress to assure response by due date.
Monitor order progress to assure prompt processing.
Serve as back-up to other Customer Service Representatives on customer team.

Salary $40,000 - $55,000

Location -

Sidney, NY
30 Minute Drive from Binghamton, NY
20 Minute Drive from Oneonta, NY

The Person -

The key skills and qualities of a Customer Service Representative at Amphenol
Aerospace Operations:

Associates degree with experience in customer service in a manufacturing
environment or call center required and/or equivalent related education
experience.
Excellent interpersonal skills and be adept at both oral and written
communications.
Proficiency at Microsoft Office Personnel
Confidentiality
Be a team player
Be able to work in a fast paced environment

The Company -

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design
Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in
designing and manufacturing electrical components for the aviation and
commercial airplane industry for over 95 years.

Focusing on serving the needs of advanced and challenging market segments, we
pride ourselves on our consistent ability to innovate and provide the markets
with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions
because we believe that our human capital is the most valuable asset we have. We
support and encourage career development for all employees and have ample
opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and
enthusiastic in all that we do. These values are ingrained in each of us and
contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive wage and benefits. The candidate must be able to
legally work in the United States; we are unable to provide
sponsorship. Position requires candidate to be a U.S. person as defined in
ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8
U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, marital status, sex, sexual orientation, gender identity
or expression, national origin, age, protected veteran status or disability
status. We aim to create an inclusive working environment where all employees
are respected and treated equally.

Amphenol - Making History, Designing the Future