Location: 1 Research Drive, Westborough, MA 01581
Are you looking for a career in a growing industry with new products, new markets and new technology?
Our Central Massachusetts Office is seeking an Associate Account Representative (Customer Service Representative), with a starting annual salary of 36,750.
The 37.5-hour/week work schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.
Job Functions and Responsibilities:
Conduct professional telephone conversations to service existing accounts in a high call volume environment
Problem-solve and use time effectively to multitask and prioritize work
Work well with others in a team setting
Gain customer trust and respect by establishing and maintaining effective relationships
Meet production goals, as shown through policies written and Amica Life referrals
High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Computer keyboard (35 wpm) and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Paid vacation, holidays and sick days
Generous leave programs, including paid parental bonding leave
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Generous employer contribution to 401(k) retirement plan and pension plan
Opportunities for advancement in a successful and growing company
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexualorientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
Amica Mutual Insurance