Customer Service Representative

Amica Mutual Insurance Westborough , MA 01580

Posted 1 week ago

Location: 1 Research Drive, Westborough, MA 01581

Are you looking for a career in a growing industry with new products, new markets and new technology?

Our Central Massachusetts Office is seeking an Associate Account Representative (Customer Service Representative), with a starting annual salary of 36,750.

The 37.5-hour/week work schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.

Job Functions and Responsibilities:

  • Conduct professional telephone conversations to service existing accounts in a high call volume environment

  • Problem-solve and use time effectively to multitask and prioritize work

  • Work well with others in a team setting

  • Gain customer trust and respect by establishing and maintaining effective relationships

  • Meet production goals, as shown through policies written and Amica Life referrals

Job Requirements:

  • High school diploma or equivalent education required

  • Previous customer service and sales experience

  • Excellent interpersonal and communication skills

  • Computer keyboard (35 wpm) and processing skills

  • Previous insurance background is a plus, but not required

  • After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Benefits Include:

  • Paid vacation, holidays and sick days

  • Generous leave programs, including paid parental bonding leave

  • Medical, dental, vision coverage, short- and long-term disability, and life insurance

  • Generous employer contribution to 401(k) retirement plan and pension plan

  • Opportunities for advancement in a successful and growing company

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexualorientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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Customer Service Representative

Amica Mutual Insurance