Customer Service Representative

ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country. We are looking for a Full-time Customer Service Representative to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Description:

The Customer Service Rep works directly with the Print Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers' requirements by performing the following duties:

• Greet customers

• Process in-person, phone, electronic, and hard copy work orders

• Provide information to customers regarding products, processes (software/hardware), and production turnaround times

• Attempt to sell add-on or new services/merchandise to existing and previous customers

• Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs

• Enter jobs into computer system/first screen billing

• Examine original hard copy documents for completeness and defects

• E-mail or call customer with questions regarding orders, when appropriate

• Note problems with orders for Production Manager

• Consult with Estimator regarding costs and communicates information to the customer. Follow estimating procedures for review/approval in various situations

• Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production

• Examine digital files for completeness and defects

• Resolve problems with digital orders or obtain assistance from technical expert

• Update customers throughout production to keep them informed of the status of the job

• Refer questions regarding jobs in progress to the appropriate production manager

• Monitor progress of job orders throughout production

• Follow-up on orders to ensure delivery by specified dates and times

• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

Experience and Qualifications:

• High School graduation or GED

• 2 - 5 years of experience in an administrative/billing role

• 1 - 2 years of printing/reprographics experience

• Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results

• Self-motivated with the ability to work independently, resourcefully with minimal oversight

• Demonstrated experience in developing strong working relationships with internal and external customers

This is what we have to offer:

• Competitive compensation

• Excellent Company support and resources

• Excellent Company Reputation because we consistently receive 5-star customer reviews

• Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company-matching

• A management team that supports you and wants to see you be successful

• Culture of caring for our employees

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.