Customer Service Representative

American Family Insurance Group Seattle , WA 98113

Posted Yesterday

What we do at American Family Insurance makes a difference in people's lives. And the way we're doing it is changing the way people think about insurance.

Help us make a difference, and find a rewarding career along the way. Consider becoming an agency owner or a member of an agency team.

Quick Stats:


Job ID: R9106 Customer Service Representative (Open)

Job Summary:

We have an ambitious goal: to be the most trusted and valued customer-driven insurance company. Not merely trusted and valued the MOST trusted and valued.

And not just customer-focused customer-DRIVEN. Customer service representatives are at the heart of this goal. They deliver the spirit and essence of the American Family customer experience to countless people every day.

We are looking for SUPERSTARS with the passion and drive to provide exceptional, industry-leading customer service to join our dream team! Are you in?

Responsibilities:

Protecting dreams is just as important as pursuing them. This is an opportunity to launch your career with the ability to learn and grow with a successful and respected American Family Insurance agency. Make this job your first step on a path to a very bright future!

Additional Job Information:

  • This position is in Northern Seattle.

Job Description:

American Family Insurance agency owners are seeking talented, caring individuals to join their agency team. As a customer service representative, you'll play an important role in the operation of the agency.

You'll provide service to existing clients by answering insurance-related questions and discussing product offerings with prospective customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, perform basic data entry, including entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies all with the ultimate goal of attracting and retaining customers and increasing business in the agency.

Role Requirements:

  • Customer service experience

  • Effective communication skills

  • Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.

  • Solid knowledge and understanding of basic mathematical skills

  • Ability to obtain and maintain insurance licenses in Property and Casualty.

  • A valid driver's license

You'll work as part of a team in an office setting. Work on evenings and weekends might occasionally be needed. This position comes with a base pay, plus bonus/commission potential.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

To apply, please email your resume to: dstran1@amfam.com

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Customer Service Representative

American Family Insurance Group