Customer Service Representative

American Aluminum Extrusion is recruiting for our next phase of company growth.

We invite you to become a valued member of the AAE team! With over 20 successful years in the aluminum extrusion industry, AAE continues to grow, and we need you!

We are looking for key team members who are motivated and share their desire for career opportunities and growth advancement with a rock-solid company in Northern Illinois/Southern Wisconsin. We are a dynamic and driven company with significant future growth plans and those plans include you!

This is your opportunity to become a part of our growing company and dedicated team.

Position Overview:

As a Customer Service Representative, you will be our customers' primary point of contact. Your role is critical in ensuring that they receive the best possible experience.

Job Responsibilities:

• Manage inquiries, resolve issues, and provide top-notch support.

• Expedite sales orders, including the entire process from entry to shipment.

• Manage customer accounts, keeping records of customer interactions, complaints, and transactions, including details of all actions taken.

• Develop new and existing customers to achieve sales goals, including making cold call/ re-establishment calls to promote AAE's products and services to potential customers.

• Cross-train, learn, and support other functions or processes as required.

Required Skills:

• Excellent oral and written communication skills

• Sales background and possess the ability to establish personal relationships with customers.

• Meeting deadlines and remaining flexible under pressure is essential.

• Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook, is required.

Experience Requirements:

• Three years of customer service experience.

Job Requirements and Working Conditions:

• Able to work in an office environment with extensive time on the computer.

• Comfortable in a manufacturing environment.

Benefits:

• Medical, Dental, and Vision Benefits

• Life and Supplement Life

• STD/LTD

• Paid Holidays

• 401K w/match

• Flexible spending account

• Health savings account

• Paid Time Off

• Referral Program and Perfect Attendance Bonus

• Health Club Membership Discounts

Disclaimer and Acknowledgements:

We are proud to be an EEO/AA employer M/F/D/V.