Customer Service Representative

Job Title: Customer Service Representative

Reports To: Sales Support Manager

Location: Columbia, MD

Are you interested in making a difference in healthcare by assisting sales reps, internal stakeholders and building relationships with customers? As a member of our customer services team, you will be part of a dynamic, and supportive team that has made it our mission to provide innovative solutions that improve patient care. As a customer service representative at Ambu you wil make a difference in the lives of our customers by performing the following:

Essential Functions and Responsibilities:

• Professionally handle incoming requests from customers as the first point of contact and ensure that issues are resolved both promptly and thoroughly

• Thoroughly and efficiently gather customer information, fulfill customer needs, and educate internal and external customers

• Provide quality service and support in a variety of areas including, but not limited to billing, order placement, shipment tracking, shortages, damaged goods, complaint handling, and returns

• Inform customer of sales promotions and campaigns

• Stay up to date on Ambu products and information pertaining to products from salesforce

• Educate customer on the online ordering process and assist with inquiries to complete sales

• Handles issues in the best interest of both the customer and the company, with good decision making skills

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Provide back up support when needed for Customer Service Administrator

• Ensures customer inquiries are handled in a professional and expeditious manner

Qualifications and Skills:

• Minimum of 1-2 years relevant customer service experience

• Excellent customer service and interpersonal skills

• Consistently demonstrate a positive, constructive and cooperative attitude in a professional setting

• Able to learn and adapt to new information, processes and systems

• Ability to cultivate and maintain relationships with internal and external stakeholders

• Ability to multi-task effectively in a fast paced environment

• Strong attention to detail

• Ability to manage complexity, prioritize tasks and execute in a fast paced environment

• Basic knowledge of Microsoft Office

• Excellent telephone personality skills

• Possess a strong work ethic and team player mentality

• Effective oral and written communication skills

• Occasional overtime when needed

• Must be able to lift up to 15 pounds

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