Customer Service Representative (Nights & Weekends)

Alorica Inc. Albuquerque , NM 87102

Posted 6 days ago

Requisition ID: 151340

Job Category: Call Center

Location: United States-New Mexico-Albuquerque-4200 Osuna Road Albuquerque 87109

Posted Date: 9/24/2019 11:50:50 AM

GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

  • Maintains and updates customer information as necessary

  • Calmly attempts to resolve and de-escalate any issues

  • Escalates calls to supervisor when necessary and appropriate

  • Responds to requests for assistance and/or possible processing of credit card authorizations

  • Tracks call-related information for auditing and reporting purposes

  • Provides feedback reports on call issues related to downtime and/or training issues

  • Upsells to customers as necessary

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you're at your best, that's when we're at our best.

So what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

  • High School Diploma or GED required; college degree preferred

  • Customer service experience a plus

  • Phone-related customer service a major plus

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • Bilingual language skills a plus

Knowledge, Skills and Abilities:

  • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time

  • Ability to use phone and computer systems

  • Excellent oral and written communication skills

  • Strong listening/comprehension skills

  • Ability to stay composed and objective

  • Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

  • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box and decide to obliterate the box instead.

You ready? Let's do this.

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Work From Home Customer Service Representative

Enterprise Holdings

Posted 4 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Overview Enterprise Holdings (the parent company of Enterprise Rent-A-Car, Alamo Rent a Car and National Car Rental) is looking to add to our Contact Center's Customer Service team! If you… * Can problem-solve with confidence and empathy * Are able to consistently apply feedback provided by your Supervisor * Can confidently navigate across multiple computer systems and program applications * Are customer focused and like making situations right for customers … Then this may be that outstanding opportunity you've been searching for! Customer service is our way of life! Our goal is to exceed our customer's expectations and that starts with YOU! One customer, one call, one delivered promise at a time. We work hard and reward hard work! This position offers competitive pay at $14.50/hour and full time benefits! Schedule Requirements: To best serve the needs of our customers, our Customer Service team is available until 10pm central time, offering full-time schedules. Start times range between 11a-1:30p CST. Schedules include working one weekend day and holidays. (Do not apply if this schedule will not work for you) * Hired employees will be shipped a key fob to the address provided on the application. The address on your application must be your current, accurate permanent address. * Please be sure to verify that your mailing address in our system is your primary address where you can receive equipment. Make sure you add the apartment number (if any). PO Boxes are not supported; we must have a physical address on file for you. Responsibilities * Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications * Utilize problem-solving skills to efficiently answer customer requests * Locate and interpret complex information from a number of databases * Receive feedback from managers and improve call quality by applying feedback given * Maintain a regular and reliable level of attendance and punctuality * Provide excellent customer service Equal Opportunity Employer/Disability/Veterans Qualifications * Must currently live in the state of New Mexico * Must currently live in Albuquerque, NM, or the immediate surrounding area (applicants not in the surrounding area will not be considered) * Minimum 2 years of customer service experience focused on resolving customer concerns and handling difficult conversations required * Must have experience in a performance-based or metric-driven environment * Call center experience preferred * Experience handling help desk or escalated situations requiring problem resolution preferred * Must have work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens * Permanent residence with a defined working space that is clean, ventilated, quiet, and free of distractions * Ability to participate and complete mandatory training for 6 weeks, M-F, 9-5:30pm CST (training may not be consecutive weeks) * Ability to complete I-9 work authorization paperwork in person * Must be willing to work a full-time schedule (40 hours/week), with start times between 11am-1:30pm (Central Time Zone), including one weekend day each week and holidays * Must be willing to accept a starting pay of $14.50/hour * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be at least 18 years old Technical Qualifications: * Must have a computer/PC (No MACs) with compatible OS versions: Windows 8, 8.1, or Windows 10 * Computer/PC must be capable of downloading/installing/accessing company network * Must have a computer USB headset with microphone to be used during training * Must have a separate modem * Must have a stand-alone router with gigabit speed connection via Ethernet cable * Must have reliable, consistent, responsive, and timely high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless) * Minimum upload speed of 2mbps * Minimum download speed of 5mbps * Use of wireless, hotspot or WiFi "air cards" are prohibited * Enterprise reserves the right to verify that your PC meets or exceeds these requirements throughout the training period. * Applicants must meet all technical qualifications at the time of application. Enterprise Holdings Albuquerque NM

Customer Service Representative (Nights & Weekends)

Alorica Inc.