Customer Service Representative

Allied Universal Security Richardson , TX 75080

Posted 2 months ago

Overview

We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!

Job Description

PRIMARY FUNCTIONS AND SCOPE OF RESPONSIBILITIES:

  • Answer external/internal client calls and direct them to appropriate department

  • Dispatch appropriate resources for emergency calls

  • Initiate work orders or incident reports

  • Process door alarm signals

  • Assist with system or process testing as needed

  • Escalate unresolved customer issues to management, as appropriate

  • Provide back-up support to Security Intervention Specialists

  • Perform other duties as assigned by their Supervisor and/or Manager

WORKING SCHEDULE AND PAY RATE:

All positions are Full time: 3:00p

  • 11:00p & 11:00p

  • 7:00a (must be able to work weekends)
    2 Week Training Schedule: Monday Friday 9:30a 5:30p

Pay: $15.00/hour

QUALIFICATIONS:

  • 2+ years' experience in customer service, in a call center environment and/or monitoring center

  • Demonstrate a high level of respect, commitment to diversity and integrity

  • Ability to maintain a professional demeanor at all times

  • Ability to listen and communicate effectively

  • Must be able to multi-task

  • Ability to navigate quickly and effectively between multiple systems and Microsoft office applications.

  • Type at least 40 WPM, including numbers proficiency

  • Must successfully pass our Background and Drug Screen

  • CB-Corp

#ZR

Closing

EOE/Minorities/Females/Vet/Disability

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

Requisition ID2019-274718


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Customer Service Representative

Allied Universal Security