Customer Service Representative

All City Towing Phoenix , AZ 85034

Posted 3 months ago

ALL CITY TOWING offers a challenging environment and room for growth. We are the largest locally-owned, full service towing contractor in Arizona. If you’re ready to set your career in motion, it all starts now with a company that really delivers!

LOCATIONS: South Phoenix

POSITION SUMMARY: As a Customer Service Representative (CSR) at All CityTowing you will be an integral part in providing our customers with excellent service, and making their experience the best possible. You will be responsible for processing property and title releases, verifying and entering police tow sheets, entering pertinent title information into the database, and assisting customers in person and over the phone. The right candidate is willing to jump in to learn new skills, assist other areas of the storage site as needed, and has the ability to work on multiple projects simultaneously. Data entry is a key responsibility in this position, and requires high attention to detail and accuracy. The Customer Service Representative is able to handle customer complaints in a sensible manner by showing empathy and a pleasant, helpful attitude. Must work efficiently both individually and as a team member to ensure each customer has received the best service possible.

QUALIFICATIONS INCLUDE:

  • Must be able to work a flexible schedule including weekends
  • Bilingual a plus
  • Retail/cash handling experience preferred
  • Must have reliable transportation to/from work
  • Proficiency with MS Outlook, Word and Excel
  • Excellent interpersonal communication skills, both written and verbal
  • Type a minimal of 35 wpm

NO PHONE CALLS WILL BE ACCEPTED

Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.

We offer competitive wages and benefits. ALL CITY TOWING is an equal opportunity employer and a drug-free workplace.

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Customer Service Representative

All City Towing