Customer Service Representative

Job Summary:

The Albany International Kaukauna facility is a union-free environment. The Albany philosophy is to involve employees in Safety, Quality, and Productivity improvement activities to serve our customers well and provide long-term stability. Albany International is an Equal Opportunity Employer including Veterans and Disabled. Successful candidates must have strong teamwork skills, a positive attitude, and a strong work ethic, along with the necessary qualifications. The Customer Service Representative is the voice of Albany International to our Customers and serves as a support function to our Sales team, Applications/Design team, Regional Business Director, Marketing group, Planning team and Logistics.

Safety and Procedures:

• Follow all publicized safety policies/procedures and JIBS applicable to the job.

• Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.

• Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.

• Report all safety hazards observed. If capable, correct the safety hazard identified.

Essential Job Functions:

• SAP related functions.

• Review and distribute quotes.

• Enter and acknowledge orders.

• Crate invoices when triggers are met.

• Provide proof of delivery when requested.

• Complaint/Return procedures and follow-up.

• Account reviews and inventory control functions.

• Available for occasional after hour/weekend calls.

• Interact with customers and sales using CIS system.

• Provide reports to sales group or customers as requested.

• Work with Applications, Marketing, and Planning for expediting orders.

• Coordinate shipments from warehouse or special transport handling.

• Reads, understands and is committed to conducting business in accordance to Albany International's Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly, and with integrity.