Customer Service Representative

R10042328 Customer Service Representative (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

Job Summary

The Associate must possess excellent customer service skills and accurate product knowledge by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.

• Handle any open territories assigned in a proactive manner. This includes proper follow up.

• Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.

• Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.

• Assist in the preparation of quotes, faxes, etc. as assigned by management.

• Ensure all orders are entered by the end of each day.

• Run various reports for sales and sales management as requested.

• Have a good understanding of SAP.

• Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.

• Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.

• Provide back up assistance to the front desk for answering phones and greeting visitors.

• Special projects - as assigned by management.

Are you a MATCH?

EDUCATION AND EXPERIENCE

• High School Diploma or GED equivalent required

• Working experience with direct customer contact / customer service preferred

• Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required

• Ability to display competence in Microsoft Word, Excel & Outlook

• Knowledge of SAP environment.

• Show high competency of communication and organizational skills

PHYSICAL DEMANDS

• Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work is conducted in office environment with no unusual hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I understand that I am expected to perform the duties in this job description fully. Furthermore, I understand this company randomly monitors telephone calls on a continuous basis for training purposes only.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

California Privacy Notice