Customer Service Representative

Advanced Drainage Systems Franklin , TN 37064

Posted 2 months ago

Overview

Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE. To enable our continued growth, we are looking to add top talent to our dynamic organization.

Responsibilities

The Customer Service Representative provides a solution based service to our valued customers. A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency. This position requires a highly motivated team player who is willing to go above and beyond while displaying a positive, optimistic and upbeat outlook.

The responsibilities of this position include, but are not limited to:

  • Process customer requests by fax, telephone, mail, or email.

  • Provide product information and technical resources.

  • Perform order entry accurately with a sense of urgency.

  • Notify customer of backorder or potential delay in shipment.

  • Review orders and check for accuracy.

  • Liaison for the sales department, logistics department, and the customer.

  • Interface with co-workers and customers in reference to customer issues.

  • Ask for help and ask to help when necessary.

  • Research customer inquiries and respond to appropriate parties in a timely manner.

  • Answer phone in a professional manner.

  • Keep customers informed of order status.

  • Report problems to the Lead CSR.

  • Handle invoice releases daily.

  • Keep work area neat and organized.

  • Process credits and debits in a timely manner.

  • Perform tasks as assigned.

Job Skills:

This position should possess the following skills/knowledge:

  • Strong verbal and written communication

  • Typing/10-key

  • PC/Computer

  • Data Entry

Educational Requirements:

  • High School Diploma

Preferred Experience:

  • 2+ years experience in Customer Service

  • Windows XP and Microsoft Office

  • Oracle

Physical Requirements:

  • The employee will be sitting for an extended period of time, so they must be able to sit for a continuous 8 hours

  • The employee will be typing, answering the phone, and using their hands in other ways throughout the day and must be have full use of their hands.

  • The employee will be wearing a headset while on the phone, so they must be able to wear a headset for 8 hours continuously

EEO Statement

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Customer Service Representative

Advanced Drainage Systems