Customer Service Representative
Elma Center , NY 14059
Posted 2 months ago
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Type: Fulltime (40 hours / week) contract
Length: 12+ months
Pay: $17.00 / HR
Responsibilities for this Customer Service Representative job include, but are not limited to:
- Listen to client needs and advise on products and services to support our clients through life events and moments that matter.
- Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request.
- Inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks.
- Adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter
Qualifications for this Customer Service Representative job:
- 1+ years of experience in the Banking/Financial industry
- 1+ years of experience working in a client service call center
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our client’s financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule