Customer Service Representative

Adecco Elma Center , NY 14059

Posted 2 months ago

Type: Fulltime (40 hours / week) contract

Length: 12+ months

Pay: $17.00 / HR

Responsibilities for this Customer Service Representative job include, but are not limited to:

  • Listen to client needs and advise on products and services to support our clients through life events and moments that matter.
  • Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request.
  • Inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks.
  • Adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter

Qualifications for this Customer Service Representative job:

  • 1+ years of experience in the Banking/Financial industry
  • 1+ years of experience working in a client service call center
  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our client’s financial lives
  • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
  • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule
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Customer Service Representative