Customer Service Representative

ABB LTD Cleveland , OH 44114

Posted 6 months ago

ABB is seeking a Customer Service Representative, to make ABB easier to do business with and to improve the issue resolution process towards our customers, a Contact Center organization has been established to provide a clear and easily accessible contact point for inquiries of any kind from customers - and other business partners - that do not know where to turn. In order to achieve and maintain high levels of customer satisfaction, professional Contact Center agents interact with business partners and ensure that inquiries are routed to the right unit for resolution in a rapid and competent way.

Professionals ( > 2 years of work experience)


Typical duties/responsibilities may include, but are not limited to, the following:

  • Commit to deliver high quality services. Provide initial point of contact for business partners (internal and external) as a team member Customer Service.

  • Timely handling of incoming inquiries via telephone, e-mails, web- and other possible channels in a professional and friendly way.

  • Able to multitask and maintain an organized work environment.

  • Process orders, returns, repairs and credit/debit requests in SAP.

  • Perform other duties as assigned.


Basic qualifications:

  • High School Diploma or GED and a minimum of 7 years of professional work experience;


  • Associate's Degree and a minimum of 5 years of professional work experience

Preferred qualifications:

  • Bachelors Degree and 2 years of experience in customer service/contact centers

  • Experience/knowledge in ABB products and systems preferred

  • Excellent skills in communication (spoken and written)and customer service

  • Good interpersonal skills

  • Good level of computer skills, good typing

  • High self-motivation and attitude

  • Responsive and proactive behavior; demonstrate responsibility and ownership for customer issues

  • Well organized

  • Discipline to manage all activities and ability to multi-tasks

  • Able to be flexible and work in a team environment

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.


Cleveland, Ohio, USA

Contract type: Regular/Permanent Business unit: Process Industries

Date posted: 2019-05-01 Job function: Administrative Publication ID: US68269740_E2

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.

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Customer Service Representative