Customer Service Representative

Aaron's, Inc Merrillville , IN 46410

Posted 1 week ago

Customer Service Representative

Job ID C0903AA Date posted 05/15/2019

We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron's Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success

Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Assist customers on the showroom floor

  • Accept and process customer payments

  • Direct customer opportunities to the Sales Manager as it relates to service and sales

  • Maintain the appearance and organization of the customer transaction counter

  • Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise

  • Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns

  • Input customer information for new lease agreements purposes

  • Update customer information and account statuses

  • Answer incoming phone calls and route to the appropriate team member

  • Meet and exceed daily, weekly and monthly sales goals

  • Process order forms and references

  • File and maintain customer folders and customer files

  • Any other reasonable duties requested by management

Requirements

  • At least 18 years old

  • Ability to work schedule of hours varying from 8 am to 9 pm

  • High School diploma or equivalent preferred

  • Strong organizational and communication, both verbal and interpersonal skills

  • High energy with the ability to effectively perform all functions of the store and multitasking effectively

  • Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • General product knowledge preferred

  • Maintain a professional appearance

  • Proficient computer skills and telephone etiquette

  • Strong sales skills in person and via telephone

  • Uphold the Aaron's Brand and protect company assets

  • High level of energy in the workplace

Rewards

Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays

  • Medical, dental & vision insurance

  • 401(k) plan with company match

  • Flexible spending accounts

  • Life insurance

  • Disability benefits

  • Stock Purchase Plan

  • Team Member purchase discounts

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

This requisition is not an actual job vacancy. This requisition serves to establish a pipeline of interested candidates for current or future opportunities at Aaron's.

Aaron's is an Equal Opportunity Employer.


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Customer Service Representative

Aaron's, Inc