Customer Service Representative

Aaron's, Inc Vancouver , WA 98660

Posted 1 week ago

Job Details

Job ID C1901YU Date posted Aug. 12, 2019 Address VANCOUVER, Washington

Apply

We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron's Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success

Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Assist customers on the showroom floor

  • Accept and process customer payments

  • Direct customer opportunities to the Sales Manager as it relates to service and sales

  • Maintain the appearance and organization of the customer transaction counter

  • Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise

  • Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns

  • Input customer information for new lease agreements purposes

  • Update customer information and account statuses

  • Answer incoming phone calls and route to the appropriate team member

  • Meet and exceed daily, weekly and monthly sales goals

  • Process order forms and references

  • File and maintain customer folders and customer files

  • Any other reasonable duties requested by management

Requirements

  • At least 18 years old

  • Ability to work schedule of hours varying from 8 am to 9 pm

  • High School diploma or equivalent preferred

  • Strong organizational and communication, both verbal and interpersonal skills

  • High energy with the ability to effectively perform all functions of the store and multitasking effectively

  • Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • General product knowledge preferred

  • Maintain a professional appearance

  • Proficient computer skills and telephone etiquette

  • Strong sales skills in person and via telephone

  • Uphold the Aaron's Brand and protect company assets

  • High level of energy in the workplace

Rewards

Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays

  • Medical, dental & vision insurance

  • 401(k) plan with company match

  • Flexible spending accounts

  • Life insurance

  • Disability benefits

  • Stock Purchase Plan

  • Team Member purchase discounts

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

Aaron's is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

American Family Insurance Group

Posted 2 weeks ago

VIEW JOBS 8/8/2019 12:00:00 AM 2019-11-06T00:00 What we do at American Family Insurance makes a difference in people's lives. And the way we're doing it is changing the way people think about insurance. Help us make a difference, and find a rewarding career along the way. Consider becoming an agency owner or a member of an agency team. Quick Stats: Job ID: R13076 Customer Service Representative (Open) Job Summary: We have an ambitious goal: to be the most trusted and valued customer-driven insurance company. Not merely trusted and valued — the MOST trusted and valued. And not just customer-focused — customer-DRIVEN. Customer service representatives are at the heart of this goal. They deliver the spirit and essence of the American Family customer experience to countless people every day. We are looking for SUPERSTARS with the passion and drive to provide exceptional, industry-leading customer service to join our dream team! Are you in? Responsibilities: Protecting dreams is just as important as pursuing them. This is an opportunity to launch your career with the ability to learn and grow with a successful and respected American Family Insurance agency. Make this job your first step on a path to a very bright future! Additional Job Information: Job Description: American Family Insurance is searching for a motivated and dynamic customer service representative to join the team working for one of our agency owners! As a customer service representative, you will provide excellent customer service for potential and existing customers. You will be responsible for answering insurance-related questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies. Customer service representative candidates must have the ability to provide superb customer service, multitask, troubleshoot, and work both independently and as part of a team. The customer service representative will work in a busy, yet exciting and fun environment. Position Requirements: * High school diploma or equivalent * Prior customer service experience in a professional business setting * Effective communication skills – via phone, email, or in-person * Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc. * Solid knowledge and understanding of basic mathematical skills * Property and Casualty insurance licensing is preferred prior to starting and is required after beginning employment * Life and Health insurance licensing is preferred * A valid driver's license You will work as part of a team in an office setting. The position will work first shift, Monday through Friday. Work on evenings and weekends may occasionally be needed. The customer service representative will receive a competitive compensation package. The customer service representative is a staff member working for the agency owner and is not an employee of American Family Insurance. Stay Connected: Join our Talent Community! American Family Insurance Group Vancouver WA

Customer Service Representative

Aaron's, Inc