Customer Service Representative

Aaron's, Inc Greenfield , IN 46140

Posted 5 months ago

Job Details

Job ID C1503GY Date posted May. 15, 2019 Address GREENFIELD, Indiana 46140

Apply

We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron's Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success

Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Assist customers on the showroom floor

  • Accept and process customer payments

  • Direct customer opportunities to the Sales Manager as it relates to service and sales

  • Maintain the appearance and organization of the customer transaction counter

  • Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise

  • Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns

  • Input customer information for new lease agreements purposes

  • Update customer information and account statuses

  • Answer incoming phone calls and route to the appropriate team member

  • Meet and exceed daily, weekly and monthly sales goals

  • Process order forms and references

  • File and maintain customer folders and customer files

  • Any other reasonable duties requested by management

Requirements

  • At least 18 years old

  • Ability to work schedule of hours varying from 8 am to 9 pm

  • High School diploma or equivalent preferred

  • Strong organizational and communication, both verbal and interpersonal skills

  • High energy with the ability to effectively perform all functions of the store and multitasking effectively

  • Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • General product knowledge preferred

  • Maintain a professional appearance

  • Proficient computer skills and telephone etiquette

  • Strong sales skills in person and via telephone

  • Uphold the Aaron's Brand and protect company assets

  • High level of energy in the workplace

Rewards

Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays

  • Medical, dental & vision insurance

  • 401(k) plan with company match

  • Flexible spending accounts

  • Life insurance

  • Disability benefits

  • Stock Purchase Plan

  • Team Member purchase discounts

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

This requisition is not an actual job vacancy. This requisition serves to establish a pipeline of interested candidates for current or future opportunities at Aaron's.

Aaron's is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Fifth Third Bank

Posted 3 months ago

VIEW JOBS 7/23/2019 12:00:00 AM 2019-10-21T00:00 Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience Function: * Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times. * Have a developed rapport with the customer base and have knowledge of account ownership. * Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues. * Be responsive and timely with correspondence and problem resolution. * Maintain a position of trust and responsibility by keeping all customer business confidential. * Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Operations Function: * Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. * Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed. * Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. * Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. * Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals Function: * Consistently meet or exceed sales referrals, as set by management. * Actively involve self in daily huddles, sales meetings and staff meetings. * Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs. * Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services. * Utilize appropriate tools for all referrals sent to business partners for tracking purposes. * Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals. * Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High school diploma/GED. * Work involves extensive cash handling, which requires ability to perform advanced math functions. * Work involves contact with the public, necessitating the ability to present a professional image. * Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. * Work requires the ability to properly read and write well enough to communicate in both oral and written form. * Position requires knowledge of retail policies and procedures in order to perform the essential duties. * Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. * Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. * Need to have flexibility in scheduling. WORKING CONDITIONS: * Normal office environment. * Extending viewing of computer screens. Customer Service Representative LOCATION -- Greenfield, Indiana 46140 Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Fifth Third Bank Greenfield IN

Customer Service Representative

Aaron's, Inc