Customer Service Representative 9:00Am-5:30Pm

Jack Becker

Customer Service Representative

Benefits

• Customer Service Representative

• Free Employee Only Health Insurance

• Day Shift

• Competitive Benefits Package

• 401(k) with Company Match

• Monday

• Friday, 8 am

• 5 pm

• Paid Time Off

Job Objective: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

Essential Duties and Responsibilities:

• Deal Directly with customers either by telephone or email

• Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing

• Processing daily invoicing duties, communicating with internal and external customers.

• Coordinate and communicate customer orders/questions/requests with operations and sales teams.

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Set up new customers

• Process orders, forms, applications and request

• Organize workflow to meet customer timeframes

• Maintain customer databases

• Communicate and coordinate with internal departments

• Provide feedback on the efficiency of the customer service process

• Track, purchase & manage stock of office and kitchen supplies as needed

• Prepare correspondence and presentations

• Prepares and coordinate mail, faxes, and express packages.

• Manage other tasks (ongoing or project) as deemed necessary by management

• Work on special projects as needed

• Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.

• Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills

• Ability to work in a deadline driven environment.

• Dependable with a positive attitude

• Self-motivated and able to work independently as well as part of a team

• Excellent interpersonal & problem-solving skills

• Excellent phone etiquette

• Customer-focused & proficient relationship builder

• Proficient knowledge of Microsoft Word, Excel, PowerPoint

• Ability to explore and learn other software applications

• Ability to prioritize and manage deadlines

• Accuracy and attention to detail

• Strong organizational skills

About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our location is currently looking for a motivated Customer Service Rep with a strong work ethic. Please apply or share with your friends today

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Health insurance

• Health savings account

• Life insurance

• Paid sick time

• Paid time off

• Vision insurance