American Welding & Gas Inc. Lexington , KY 40598
Posted 2 weeks ago
American Welding & Gas Company is seeking an experienced Customer Service Representative in our South Division headquarters in Lexington, KY.
This key role will provide superior customer service and focus on the specific needs of each customer, and with the support of other team members promote long-term relationships and an outstanding customer service experience.
American Welding & Gas is an industry leader in the manufacturing and distribution of industrial, medical, specialty and beverage gases and associated welding and safety supplies. Headquartered in Raleigh, NC, AWG operates 80 retail locations and 20 gas fill plants located in twenty-one states stretching from Montana to Florida. AWG is growing and looking for dynamic individuals to join our team!
Responsibilities:
Process incoming telephone calls, faxes, emails and provide a variety of services to the customer via multiple platforms (phone, email, SPS, Amazon, ECommerce, etc.)
Directly address customer requests/concerns for the entire company and/or efficiently route those inquiries accordingly
Monitor sales generate reporting and schedule services for customers in support of TICE operations (when applicable)
Monitor sales generate reporting and schedule services for customers in support of BULK operations (when applicable)
Accurate and efficient entry and distribution of all customer orders
Align daily tasks and long-term goals in support of the AWG sales team, Specialty Gas, A/R, procurement, operations and branch management company wide
Participate in self-directed work team environment
Additional duties and special research or administrative projects as assigned
Qualifications and Education Requirements:
High School Diploma or GED required / Bachelor's degree preferred
Prior customer service experience a plus
Proficient with Microsoft Office products (specifically Outlook and Excel)
Adapt easily to new software, multiple information management dashboards
Preferred Skills:
Pleasant, professional and courteous personality
Strong administrative skills: organized, efficient and flexible
Excellent Verbal and written communication skills
Ability to multi-task and work independently to meet deadlines
Superior focus in an environment of distraction and outstanding "follow-through" skills
American Welding & Gas is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
American Welding & Gas Inc.